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857 views 2 replies 3 participants last post by  DBCooper 
#1 ·
Hello everyone, since past few weeks I've been facing with this problem.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 16393

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88003FCD06A
BCP3: FFFFF88005F9AF60
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\100711-27986-01.dmp
C:\Users\Akhank Jics\AppData\Local\Temp\WER-97687-0.sysdata.xml

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I tried everything but it is not working and I don't even know the roots of this problem.
Can someone please help?
 
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#2 ·
Assuming this blue screen happens immediately on boot and not sometime after you get to desktop. If this is not correct, please clarify.

Boot to Safe Mode. If you can get there, run "chkdsk /f" and see if that fixes the problem.

Did you "do anything" just before this problem started? Such as new hardware, install new software, etc..?
 
#3 ·
Hi there,

Please provide more info on your computer blue screen issue. Does the blue screen issue happen at boot up or does it happen an random times? Do you have a desktop or laptop computer may I ask? Have you installed any 3rd party software on your computer lately? Have you upgraded any computer hardware on your computer lately? Also, when you can, please list your computer specs.
 
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