I am using Windows 7 Pro with a HP Deskjet 3520 All-In-One Printer/Scanner.
I got a message that there was a driver problem and to do a re-install.
I uninstalled and then re-installed from the installation CD. I am able to print and to scan without problems, but there is a change in behaviour with the software.
1) When I select the Scan option, I get a windows pop-up titled "Open File - Security Warning" advising that the publisher is unknown. I have to click on "open" button to activate the program.
2) There is a link on my desktop to the printer software (e.g. where I can see the ink levels). When I click on this, absolutely nothing happens. I also tried by going directly to the program from the start menu, with the same result.
Downloaded HP Print & Scan Doctor and ran it. It says that there is a driver conflict and to uninstall and reinstall. I did that and now I'm back to square 1.
I can print OK and I can run Scan OK.
However, when I try to open the printer program (where, for instance, I can see the ink levels) nothing happens.
When I go to Program files and look at the .exe, I can see that it is corrupt (see attached - it should have a printer icon)
I've tried downloading the basic drivers from HP and it makes no change.
Tom you might see if removing all the software and drivers from HP and reinstalling works, try Revo Uninstaller and see if it gets rid of everything software related.
Unfortunately, I've tried that without success. I can see that the exe is corrupt, but have no idea how that happens (all the time). I installed from OEM install disk.
I've a query in HP forums, but they are slow to respond, so I'll leave this open until I get an answer.
Try downloading to another computer all the software and drivers to a usb thumb drive and install from it hopefully you can get past the corrupting of the .exe.
Hi, no it does not need to be normal startup, if you alter any of the default startup settings (normally you will alter to your preferred settings) then you have selective startup, this is normal and nothing to worry about. Does your printer do all that you want, ie:- does it perform it's function or is there a problem with it doing this?
I'm almost certain that my msconfig setting was the default setting. I had a Microsoft engineer do some remote analysis last week and I'm sure I saw her change to selective startup when she was analysing.
The printer performs fine, but I am unable to open the printer software and therefore cannot see, for instance the ink levels or, for example align the print heads.
Hi, no for clarification whenever you change the system configuration (msconfig) startup it reverts to "selective startup" this makes sense since you have selected, startup changes, this is normal and nothing to worry about.
If your computer prints and works fine with the printer I would live with the problem I have it on many of my systems and it has never been a problem...( ink levels are a joke they have never been accurate and aligning the print heads is easily done by removing the print cartridges, although you normally only need to do this once.. if at all) short of re writing the software I see no practical reason to worry about it.
Your point is well made and it actually looks like that will be my end solution.
However, I would strongly be of the feeling that by accepting second-rate software, we only encourage the OEMs to be sloppy. The loser is ultimately the consumer.
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