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printer not communicating with computer

This is a discussion on printer not communicating with computer within the Windows 7 , Windows Vista Support forums, part of the Tech Support Forum category. After an electrical outage, my wireless hp photosmart C6100 does not receive print commands from my hp laptop/notebook. I have

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Old 03-02-2012, 01:55 PM   #1
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Join Date: Mar 2012
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OS: wndows 7

After an electrical outage, my wireless hp photosmart C6100 does not receive print commands from my hp laptop/notebook.

I have turned off both devices and restarted.
I have deleted old printer driver and added new (i think?)

Computer print command does work with my Epson Artisan 810, also wirelessly connected.

Any suggestions what I need to do?
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Old 03-03-2012, 05:40 AM   #2
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Location: Falkirk, Scotland
Posts: 1,035
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Can you test the connection to the printer by trying to ping it.

Start > search for Command Prompt

ping then your printer name/ip.
You can get your printer IP from your printer in control panel.

Head to your printers in control panel
Double click the printer, this will bring up a new window, head to "Display printer properties"
New window will be up head to "Ports" find the port thats ticked, highlight it by clicking it once and go to configure port.

You will find an ip in here, take the ip to command prompt and type ping followed by the ip

E.g ping

Let us know how it goes with the above test.
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