Go Back   Tech Support Forum > Microsoft Support > Windows 7 Support, Windows Vista Support

PLEASE HELP!!! I Think I May Have Lost Everything!!!

This is a discussion on PLEASE HELP!!! I Think I May Have Lost Everything!!! within the Windows 7 Support, Windows Vista Support forums, part of the Tech Support Forum category. I use a Sony VAIO laptop for work, and it is used strictly for work and work alone... I have


Reply
 
Thread Tools Search this Thread
Old 06-15-2013, 02:22 PM   #1
Registered Member
 
Join Date: Aug 2011
Posts: 6
OS: Windows 7



I use a Sony VAIO laptop for work, and it is used strictly for work and work alone... I have hundreds of very important files/documents on it, and I have never had an issue with it before. OS is Windows 7.

First off, I'll note that I'm a private contractor, so it's not a company laptop, and I don't have an IT department to refer to, unfortunately.

Last night, I was working on it just fine, and I left it on when I went to bed because I needed to print a large document. I woke up this morning and came down to continue working, and my screen had gone to that wavy blue user login background with a large message from Sony VAIO Care asking me if I wanted to perform a "Data Rescue" or "System Rescue" or something. Obviously confused and panicked, I chose yes, and it told me to back up my data to an external device. I plugged in my external hard drive and set it as the device to have everything backed up to... I am currently on a wavy blue user log in style scree with a message that says "Rescuinng data..." and has a loading bar... It is currently at 16.87/163.89GB and has an estimated time of 11:55:30, but that time keeps fluctuating...

I am honestly in a panic and do not know what has happened or what to do... I'm a court reporter, and I use this laptop for work. It contains a special $4,500 transcription program, as well as hundreds, if not thousands, of sensitive legal documents. Losing this data could easily mean losing my job... And on top of all of this, I have a ton of work to do, and I can't afford to fall behind!

This is a picture of the screen I'm currently looking at:

imgur: the simple image sharer

If anybody can explain to me what's going on or offer assistance in any way, I would appreciate it immeasurably. Thanks in advance for any response!

__________________
Cbrent16 is offline   Reply With Quote
Old 06-15-2013, 03:38 PM   #2
Moderator
- Microsoft Support
 
djaburg's Avatar
 
Join Date: May 2008
Location: San Diego, CA
Posts: 4,747
OS: XP SP3/Vista/7 Server 2K/2K3/2K8 Linux



What it sounds like is there may have been an error on the computer (or hard drive) that caused the computer to reboot and the computer sensed that there was an issue and prompted the backup of your data prior to "system rescue". If it's doing a factory restore, then all programs installed after initially booting your computer when you got it would no longer be there as it sounds like you started a system recovery. Hard to say what to do at this point because disturbing what's happening now could cause irreparable damage and/or loss of data. If you use your computer for work pusposes, have you been backing up your data using the windows backup utility or something like Carbonite? If not, you may have to reinstall any software applications to get back running properly.

__________________


From time to time, we have been tempted to believe that society has become too complex to be managed by self-rule, that government by an elite group is superior to government for, by, and of the people. But if no one among us is capable of governing himself, then who among us has the capacity to govern someone else?
-Ronald Reagan, 1981 Inaugural Address-
djaburg is offline   Reply With Quote
Old 06-15-2013, 04:12 PM   #3
Registered Member
 
Join Date: Aug 2011
Posts: 6
OS: Windows 7



Quote:
Originally Posted by djaburg View Post
What it sounds like is there may have been an error on the computer (or hard drive) that caused the computer to reboot and the computer sensed that there was an issue and prompted the backup of your data prior to "system rescue". If it's doing a factory restore, then all programs installed after initially booting your computer when you got it would no longer be there as it sounds like you started a system recovery. Hard to say what to do at this point because disturbing what's happening now could cause irreparable damage and/or loss of data. If you use your computer for work pusposes, have you been backing up your data using the windows backup utility or something like Carbonite? If not, you may have to reinstall any software applications to get back running properly.
Oh, man... Well I'm praying that I don't lose my programs and files... I've been backing up all my audio files, but the transcripts/legal documents I have are all inside of the special program that runs them and in a file format unique to that program. I couldn't find them outside of that program to back them up... I haven't used Carbonite, and to be honest, I'm so technologically inept, I don't even know what the Windows backup utility is...

I appreciate your time and response. I suppose I just have to wait out the "Rescuing data" timer and pray for the best.
__________________
Cbrent16 is offline   Reply With Quote
Old 06-15-2013, 09:49 PM   #4
Moderator - Microsoft Support Team
 
Join Date: Jun 2010
Location: Saskatchewan, Canada
Posts: 2,390
OS: XP SP3, Windows 7 SP1



Files of any importance need at least one backup copy. Files of particular importance need 2 or more backup copies. Backup copies need to be made before problems occur. Files of a sensitive nature are no exception, you just need to exercise care that the backups do not fall into the wrong hands.

It is even more important that files on a laptop have adequate backups. In addition to the the other causes of data loss there is the risk of the laptop being lost, stolen, or being physically damaged.

So many people never consider the need for backups until something happens. Then it is often too late. I hope that is not the case here.
__________________
LMiller7 is offline   Reply With Quote
Old 06-16-2013, 05:06 AM   #5
Team Manager - Home Support
Moderator - Hardware Team
 
WereBo's Avatar
 
Join Date: Apr 2008
Location: SE London, UK
Posts: 52,184
OS: Win-7 (64bit), XP-Pro SP3, Linux Mint V.16 (Cinnamon)

My System


Hi Cbrent16

Although I know very little about repairing Windows software etc. I see from your pic it'll take approx. 15+ hours to restore. Check to see what, if any, progress has been made after an hour or so.

If it's still restoring, albeit slowly, than (hopefully) all should be well. If it still shows the same amount of data and time to restore, then post back - That's all I can suggest really, though there are folks here who're far more knowledgeable about such things.

Meanwhile, if everything does restore back OK, please do read through the Windows Help files about backing-up data (or ask here at TSF), it will save you a lot of stress in the future. The software isn't so important, as that can be re-installed from CD/DVD/whatever, but the data itself can be irreplaceable, as you've discovered.

Also, read through your specialist software manual to see if it has it's own 'back-up' features, or any options as to where it saves your files on the hard-drive, many programs 'default' to folders elsewhere on the drive, outside the 'Program Files' folders.

Good luck and I hope it all turns out well for you.
__________________






What part of 'WOOF!' don't you understand?
WereBo is offline   Reply With Quote
Old 06-16-2013, 07:20 AM   #6
Registered Member
 
Join Date: Aug 2011
Posts: 6
OS: Windows 7



Quote:
Originally Posted by LMiller7 View Post
Files of any importance need at least one backup copy. Files of particular importance need 2 or more backup copies. Backup copies need to be made before problems occur. Files of a sensitive nature are no exception, you just need to exercise care that the backups do not fall into the wrong hands.

It is even more important that files on a laptop have adequate backups. In addition to the the other causes of data loss there is the risk of the laptop being lost, stolen, or being physically damaged.

So many people never consider the need for backups until something happens. Then it is often too late. I hope that is not the case here.
You're absolutely right. I backed up a great deal of data, but the only thing I couldn't back up was, perhaps, the most important of all, being all of my work documents... They exist in a special, unique file format inside this program I have for work, so when I tried to search for them outside of the program to back them up, I couldn't. My complete ineptitude with computers and whatnot played no small role in failing to find a different way to back them up, though, I'm sure. Sufficed to say, if I end up getting lucky, and I manage to get everything back to normal, I'll be sure to have everything backed up multiple times.

Quote:
Originally Posted by WereBo View Post
Hi Cbrent16

Although I know very little about repairing Windows software etc. I see from your pic it'll take approx. 15+ hours to restore. Check to see what, if any, progress has been made after an hour or so.

If it's still restoring, albeit slowly, than (hopefully) all should be well. If it still shows the same amount of data and time to restore, then post back - That's all I can suggest really, though there are folks here who're far more knowledgeable about such things.

Meanwhile, if everything does restore back OK, please do read through the Windows Help files about backing-up data (or ask here at TSF), it will save you a lot of stress in the future. The software isn't so important, as that can be re-installed from CD/DVD/whatever, but the data itself can be irreplaceable, as you've discovered.

Also, read through your specialist software manual to see if it has it's own 'back-up' features, or any options as to where it saves your files on the hard-drive, many programs 'default' to folders elsewhere on the drive, outside the 'Program Files' folders.

Good luck and I hope it all turns out well for you.
Thank you very much. I'll be sure to do all of that from this point forward. I appreciate you taking the time to reply!



The time finally ran down, and it ended up restoring my laptop completely to factory default... Luckily, everything (I think) was backed up to the external hard drive I had connected, but I have no idea how to get it all from the two new folders on my external hard drive back onto my laptop like normal...

The two folders are called 2013-06-15_C and 2013-06-15_D, if that's of any help for whatever reason. C has folders called 'Boot' and 'RModule', and D has a great deal of different folders with varying content.

I tried opening my work program from the hard drive, and it didn't recognize my user profile, so I couldn't even check to see if all my files were still there or not.

Is there a way to restore everything back to normal straight from the hard drive? Not really sure quite what to do. I really appreciate all the help from everyone!
__________________
Cbrent16 is offline   Reply With Quote
Old 06-16-2013, 10:55 AM   #7
Team Manager - Hardware
 
Rich-M's Avatar
 
Join Date: May 2007
Location: NE Pennsylvania
Posts: 7,773
OS: Windows 7 Professional

My System


Assuming a normal backup to Windows, you should have to reinstall any programs that did not come with the pc and I would bet if you do that, it will find the files you are looking for most likely in a folder called "Old Windows" on the "c" drive as most recovery partitions do not reformat the drive any more.
__________________


All PC's are not the same. Posting your PC specs will help us to assist you quicker and effectively.
Rich-M is offline   Reply With Quote
Old 06-16-2013, 11:23 AM   #8
Registered Member
 
Join Date: Aug 2011
Posts: 6
OS: Windows 7



Quote:
Originally Posted by Rich-M View Post
Assuming a normal backup to Windows, you should have to reinstall any programs that did not come with the pc and I would bet if you do that, it will find the files you are looking for most likely in a folder called "Old Windows" on the "c" drive as most recovery partitions do not reformat the drive any more.
Okay. Thanks very much.

__________________
Cbrent16 is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2


All times are GMT -7. The time now is 08:03 PM.


Copyright 2001 - 2014, Tech Support Forum

Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts