Hello everyone, I'm having a major problem with my PC & hopefully someone can help or at least diagnose what's wrong. I'm not very smart with computers.
I'm curious to know if need a new computer entirely or if this is a monitor problem or what.
This is the desktop i own (HP Prodesk 400/480 G1 MT)
Basically what happened was.. I was using my desktop computer just fine and it said i needed an update (In order to complete the update it needed to restart) and now it shows this and i have no clue what to do.
Oh, the DVD thingy would open and close (Just like before) and there were no beeping of any sorts (This is a good sign, right?)
Please, please let me know if you need additional information to make it easier for you to solve this problem. I have a lot of important work data on that PC.
Hi Janet. Do you recall what the update was that it said it needed? Was it related to video? What can happen is that an "updated" driver can cause your system to not display video any longer. In fact, I had a customer today who had that very problem with his Asus laptop.
Also, can you boot into SAFE MODE? You can try this by tapping the F8 key every few seconds after you turn the computer on. It will bring up a list of booting options. You can select SAFE MODE, SAFE MODE WITH NETWORKING, and a couple others. I would suggest just trying SAFE MODE for starters and see if it will boot up and that your display works. Let me know if that works.
It was something along the lines of "HP security client" or something like that. I remember now, that same thing was one of the things i had to get rid off in order to download windows 10 (But i decided to install the HP thing again since i didn't want any part of windows 10) sorry for the confusion.
Tried using Safe Mode and it didn't work (But i have a feeling i didn't do it in the correct time..) will try that again tomorrow.
Thanks for the reply, Michael!
Update: One of my friends told me the solution was simply to get another HDMI cable and plug it on the computer. That can't be the answer, right? Seems far too easy,
Hi Janet. Do you know what kind of cable you currently have connected? Your friend's "solution" is useless if you aren't actually using the HDMI port with an HDMI cable.
This is a question that should have been asked earlier in this thread. What connector cable are you using from the monitor to the computer? (ie) VGA (blue end) HDMI, or DVI-D white? Where is it plugged into the computer? (ie) if using the blue VGA plug, is it plugged into Video card lower in the case? or is it plugged into the onboard VGA at the back of the computer next to the USB ports?
Make sure cable is plugged in tight on both ends (ie) computer end and monitor.
You have a video card in your computer. The Horizontal White DVI adapter just below where the VGA cable plugs in. When you have a Video Card installed, it disables the onboard VGA. and in your case, the onboard DVI as well.
If you have a DVI cable, use that and plug it into your video card or get a VGA to DVI adapter. From what I can see in this picture, your computer does not have an HDMI port. Your video card was probably disabled in the Bios previously, and the Update triggered it to Enable.
If you have an Flat Screen LCD TV and add on devices (ie) DVD/BluRay player, Audio controller etc, you can use the HDMI cable for that. But not for your computer.
The link you attached is the cable you need.
Done. Unfortunately, i had to order some other things and it won't arrive until August 15-16th, however, i might buy one from a store if i get the chance. Until then, feel free to keep posting here if you find another solution or idea to my computer problem. :smile:
Ps: What would happen if DVI doesn't fix the problem? Can i take pictures of anything else to give you more clues? Let me know.
Interesting. I have no idea how to open computers but i guess that will be the next thing to do after trying the DVI cable out in a week or two. :grin:
It's pretty simple, there are two screws that keep the side panel attached, slide the side panel off. Next to the cards on the back of the computer is a screw that keeps a flap that keeps the cards in place, remove this screw, and the flap swings away, now you can reach inside the comptuer and gently pull the video card out, there is a plastic tab that is at the end of the PCIe slot you have to hold as your other hand pulls the card. Then screw it back together.
Got the DVI-D cable a few days ago and i can't plugged it anywhere on my computer. What am i doing wrong? I bought the one from amazon that a helpful poster told me too.
Can anyone link me where does the DVI-D cable is supposed to be connected? I'm probably doig something dumb.
Your Video card uses a DMS-59 DVI connector, which requires an Adapter that can attach either two DVI-D or VGA monitors or either/or to the computer (see attached) if you have the correct adapter. This adapter can be purchased on Ebay.
The other option is to remove the Video card from inside the computer and use the DVI-D cable you have or the Blue VGA and attach it to the onboard ports on the back of the computer just above the video card.
The DVI cable i just got i was able to connected fine on the computer but not on the monitor. Seemed like it was too big for it. Any particular reason??
What does the new cable do exactly? The one you linked me to it?
I'm more confused than ever at this point. :banghead::banghead::banghead::banghead::banghead::banghead:
Please attach a screenshot of the connectors on the back of the monitor. the DVI-D white ended cable end should plug into the DVI-D white port on the back of the monitor, the holes on the input should match the pins on the cable.
Now, your computers motherboard has onboard video ports, it has the Blue ended VGA, which you have plugged into your monitor, in the picture in post #9, and a DVI-D White ended port just to the left of VGA port.
But, you also have a Video card in the computer. Just below these ports with the DMS-59 DVI connector. When you have a video card in your computer, it overrides the onboard VGA and DVI connectors, and disables them so they won't work while the card is in the computer. As previously stated, You can easily remove this card from inside of the computer. This will make the VGA and DVI ports on the computer Active again.
The Video card you have on your computer has the DMS-59 DV connector, this connector is designed to use a Y adapter as pictured in post #18. Once you connect one of the adapters, You then can attach your Blue ended VGA cable, if you get that kind of an adapter, or the White ended DVI-D cable to the adapter then to the monitor.
There are different types of DVI connectors. I cannot see the pin layout by your picture of the DVI input on your monitor. Compare the pin layout of your monitors input and the DVI-D cable with these attached examples to know what type of DVI cable or connector you will need for your monitor.
None the less, you still need either a DMS-59 DVI adapter (3rd picture) to use the Video card, or you need to remove the video card from thje computer and use the onboard video inputs.
I've seen occasionally a monitor where the connection has been kind of distorted and no matter what cable is used, it has to be forced which is difficult when the receptacle is vertical. Just getting it in seems to work even if the screws won't quite make contact.
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