No Sound, No Recording

buzzyboy · 02-01-2012, 05:26 PM

I have tried several things before, registry fixes, re-installing drivers, etc, etc. I even ended up buying a USB sound card (which is what I want to try and get to work.)

The sound has never been working on this computer so I can not do a system restore.

If you suggest I disable all the sound effects, check if the sound is muted, check that the speakers work, I'll punch you!

When I try to use Sound Recorder, I get this message: "An audio recording device cannot be found."

When I try to test the sound in the usb speaker properties, I get this message: "Failed to play test tone."

OS: Windows 7 Ultimate 64 bit
USB Sound Card: USB Virtual 7.1 Channel Sound Adapter

I would greatly appreciate some help, thank you!

spunk.funk · 02-02-2012, 12:57 AM

What is the make and model # of your USB Sound card? Did you load the driver for it? Go to Start/Search and type devmgmt.msc Right click the devnmgmt.msc icon in the search results and Run As Administrator. In the Device Manager do you see any devices with a yellow mark next to them? Or under Universal Serial Bus Controllers do you see an Unknown Device? If so, right click and Uninstall it. Now unplug the USB Sound Device from the computer end. Now Restart the computer. Once the computer has loaded, go to the manufacturer of the USB devices web page and download the latest driver and software for the device. Install that. When that is complete plug the USB device into the Back USB port of this computer (desktop) and not the front or through a hub as these are weaker ports. You should get a new hardware wizard and it should load the driver and software.
It you want to get your onboard sound going, boot into Setup (Bios) and look for onboard Audio. It should be Disabled, now Enable it. Of course, if you get the USB sound going it will probably disable the onboard sound automatically.

buzzyboy · 02-02-2012, 08:14 AM

The drivers for the USB were installed correctly, the onboard audio in the bios IS enabled. The USB is in the 2.0 ports, not the 1.0 ports in the front.
As for the make and model, I'm not at home currently; the card does work on my brothers identical computer.

spunk.funk · 02-02-2012, 12:34 PM

All USB ports on the computer should be 2.0, just the ones in the front are not soldered to the motherboard so they are weaker. If installing an updated driver doesn't work, Try disabling the onboard sound and see if that helps.

buzzyboy · 02-02-2012, 03:55 PM

On board audio was disabled, but to no avail, I still have no sound.

And the model # to the USB sound card is: LK-22102

**JackBauer_24** · 02-02-2012, 04:09 PM

Does the speaker support USB 3.0 or 2.0?

buzzyboy · 02-02-2012, 04:11 PM

Quote:

Originally Posted by JackBauer_24

Does the speaker support USB 3.0 or 2.0?

The speaker doesn't get plugged into a USB slot. @.@

spunk.funk · 02-02-2012, 06:35 PM

I think Jack means the USB Sound Card, is that USB 3.0 or 2.0? A USB 3.0 device should be backward compatible with USB 2.0 port, but it might be an issue.

buzzyboy · 02-02-2012, 06:45 PM

Quote:

Originally Posted by spunk.funk

I think Jack means the USB Sound Card, is that USB 3.0 or 2.0? A USB 3.0 device should be backward compatible with USB 2.0 port, but it might be an issue.

But why would it work on an identical computer and not mine if this was the issue?

**JackBauer_24** · 02-02-2012, 07:04 PM

Identical as in all hardware and specs are identical?

buzzyboy · 02-02-2012, 07:15 PM

Quote:

Originally Posted by JackBauer_24

Identical as in all hardware and specs are identical?

Correct. I bought 2 computers, same OS, same hardware.

**JackBauer_24** · 02-04-2012, 09:52 AM

Download Speccy and install both machines.
Post results here.

buzzyboy · 02-04-2012, 10:16 AM

When I go to my brothers place, I will get the other Desktops specs.

**JackBauer_24** · 02-04-2012, 10:20 AM

Click on the Audio link for both Desktops. That will give you more info.

Also try posting more detail information I believe there is a way to post a txt or html from Speccy to your next post.

I also see you have Win7 64bit? Does the other Desktop have Windows 764bit or is it 32bit?

buzzyboy · 02-04-2012, 10:26 AM

They are the same exact computer. Bought as the same exact time, installed with the same exact OS.

Audio
Sound Cards
NVIDIA High Definition Audio
USB Audio Device
Playback Device
Speakers (C-Media USB Headphone Set )
Recording Device
Microphone (C-Media USB Headphone Set )

**JackBauer_24** · 02-04-2012, 10:40 AM

I see from previous posts that you mentioned that the onboard audio is enabled?

If you have a audio card try going back to BIOS and switching the audio to PCI PCIE or automatic.

buzzyboy · 02-04-2012, 05:52 PM

Quote:

Originally Posted by JackBauer_24

I see from previous posts that you mentioned that the onboard audio is enabled?

If you have a audio card try going back to BIOS and switching the audio to PCI PCIE or automatic.

I turned it off.

**JackBauer_24** · 02-04-2012, 06:32 PM

Turn it back on to PCIE. Then your Audio card should work fine.

buzzyboy · 02-05-2012, 02:58 PM

Quote:

Originally Posted by JackBauer_24

Turn it back on to PCIE. Then your Audio card should work fine.

Still no results.

**JackBauer_24** · 02-05-2012, 04:30 PM

Try this. Go to start type in CMD locate CMD.exe right click on it then select "Run as Administrator"

In the Command Prompt type in

Code:

SFC /SCANNOW