Hi Yankee:
Sorry to hear about your BlueTooth issues; we've seen this many times in the past. :ermm:
If the
ROLLBACK button is greyed out, this most likely is a corruption within Windows most likely the Registry.:ermm: An easy way to fix this is a 3 fold approach:
(1) Backup all your Personal Data to external media and run Windows SYSTEM RESTORE back to the point in time just before you remember your System was working correctly with the Blue Tooth devices. Upon rebooting your computer, Windows should work correctly with your Blue Tooth drivers/devices. :dance: If not, proceed to Step #2. This Step works in many cases.:wink:
(2) Drivers are often corrupted or deleted altogether from virus/malware attacks. Visit our free VIRUS/MALWARE forum; link in my signature below and have the experts help you to do an
advanced scan of your system. Many viruses are now designed to hide from
ALL the major Anti-Virus programs currently on the market; and many are hidden and not detectable; these are a class of virus called
STEALTH viruses. Once you get a clean bill of health on your laptop reboot and retest your BlueTooth devices. If it works, the virus was causing your problem and you are fixed! :dance:. If problem persists, proceed to step #3.
(3) Eliminate faulty hardware. If you are running Windows7, your computer is 4-5 yrs. old and is very likely to have 1 or more hardware failures to aging/usage. Download free
MEMTEST from link in my signature and test each RAM stick individually a
minimum of 8 passes. If
MEMTEST returns any errors, that RAM stick has failed and must be replaced.
Repeat
MEMTEST on each stick until all sticks pass. Then reinsert all sticks into your computer and run
MEMTEST again for the 8 passes. Any failures reported by
MEMTEST must be corrected by replacing RAM with matched-pairs or all sticks with new until
MEMTEST RETURNS NO ERRORS. Once done, your RAM has passed move onto Step #3.
(4) Test your HARD DRIVE. On a PC that's nearly 5 years old as is yours, it is
VERY likely your hard drive is failing or has failed and that's why your can't uninstall/reinstall/rollback your BlueTooth drivers. :facepalm::facepalm:
Hard Drives are the #1 failed component in both desktops and laptops across all makes/models.:nonono: You have not done this test yet. Download the free
SEATOOLS drive diagnostic from the link in my Signature below and run
BOTH short and long tests on your drive. If
SEATOOLS returns any errors your drive has
FAILED and must be
REPLACED. If this is the case, you will need to start Data Recovery to get all your Personal Data copied off that drive onto external media.
[Also, if you have a Toshiba, Hitachi, or HGST drive, SEATOOLS won't test those drives so you will have to go to WD's website wd.com and download the appropriate diagnostic, either DLG or HGST to test those 3 types of drives. Additionally if you have a SSD boot drive, you will need to download TRIM via google to test SSD drive].
Finally, if
SYSTEM RESTORE fails to resolve your problem, and you test and replace any hardware (RAM and Hard Drive) that have failed,
you are looking at a Windows reset to Factory Settings; also called a Windows
RECOVERY. If you get to this point, you'll need to find or create Windows
RECOVERY DISCS that came with your laptop from the Factory (Fujitsu?). If you are the original owner of this laptop, any discs that you had inside the box when you first opened the laptop box will be needed for this. They are usually Printed label discs with the Manufacturer's label on them and will say something like
WINDOWS7 HOME PREMIUM RECOVERY DISC or
WINDOWS7 HOME PREMIUM REINSTALLATION DISC. This is usually accompanied by 2-12 discs or so. If you lost this disc or discs or cannot locate, I suggest that you or a family member help you look for these discs while you are performing our recommended tests. :smile: This process usually takes 1-3 weeks, so don't get discouraged due to the labor time involved; remember you are attemtping to fix this yourself and save a huge repair bill.
$$$
Given the above scenario, a complete
Windows7 OS Reinstallation will solve this type of driver problem
99% of the time; notwithstanding any anomalies with your Motherboard which we are not having your test since you probably don't have the correct tools to do so.:ermm: Many Users jump to this step, as they download free program after program from the Internet that promises to resolve all driver problems or Registry cleaning programs that promise the same.
DO NOT USE THESE!! :nono: Follow our prescribed methodology and chances are good you can get your laptop working again. If not, you'll know your last resort is to take it to a Computer Professional and pay them to fix it; or simply junk it and replace with a new laptop. :wink:
Please post back the results of your tests, especially your result from visit to our
VIRUS/MALWARE forum, and with any further questions or concerns you might have.
Good luck! :thumb:
BIGBEARJEDI :yltype: