Hi Peggy
I recently worked on a brand-new Hp/Compaq notebook, and removing Vongo went without any problems (by the way, the notebook was fine: I was just tuning it up and putting the software on the computer that my client wanted). The trick to the uninstallation going well is to make sure that no Vongo background programs are running when you uninstall.
So -- you quit any Vongo items in your System Tray (usually in the lower right-hand corner of your screen, where the system clock is) - and check if the service InstallShield Update Service Scheduler is running (right-click the
Computer icon in the Vista Start menus, select
Manage, then select
Services, and look for the Installshield item (
isuspm.exe), or any other Vongo entiries, ... and
Stop them (you can also set them to
Disabled). Then go to the
Vista Control Panel - Programs and Features - and choose the item
Uninstall or Change a Program ... find Vongo in the list and choose to
Uninstall. Reboot, and your computer should be Vongo free.
This should do it. If you'd like to be extra thorough, you can delete the Vongo folder in Program Files if you'd like. There may be a Vongo entry under Common also - most any Vongo folder can go.
Should you run into any trouble, there is a more detailed procedure (that basically does many of the same things, but also includes the use of the Windows Installer Cleanup Utility. That's a commendable utility, but if things go right the first time, you shouldn't need it.
I'll copy & paste the full instructions from the cnet forums that have been widely quoted (they were based on instructions from Hp techs) - just in case you need them [you can try my simpler removal first, though, if you'd like to save time)]
Quote:
Uninstall VONGO Software:
1. Restart the Notebook and keep Tapping F8.
2. Select Safe Mode and press Enter
3. Click on Start, select Run, type "msconfig" press Enter.
4. Click on Startup tab and uncheck the check box besides "isuspm"
5. Click OK and restart the system for the new settings to take effect.
Note: After you restart the machine you may receive a dialogue box stating 'System is running using Selective Startup', Check 'Don't show this message or launch the system configuration utility when Windows Starts' and click OK.
Now, restart the Notebook again and go into Safe Mode by tapping F8. Click on Start -> Control Panel -> Add Remove Programs
Locate the Vongo Software and click on Remove to uninstall it.
If this does not resolve the issue, you may have to manually delete the files.
1. Double click on My Computer
2. Double click on C Drive
3. Double click on Program Files
4. Select the Vongo Software folder and press Delete.
5. Close the Window
6. Right click on Recycle Bin folder and select Empty Recycle Bin
This will remove the Software.
Now, run the Windows Installation Cleanup Utility, this will remove the registry entries for the Software.
You can download the Utility from the given below link:
http://download.microsoft.com/downlo...bd/msicuu2.exe
The Windows Installer CleanUp Utility does:
• Provide a dialog box where you can select one or more programs that were installed by Windows Installer. You select the programs on the Installed Products list in the Windows Installer CleanUp dialog box. After you make this selection, the utility removes only the Windows Installer configuration information that is related to those programs.
• Remove the files and registry settings that make up the Windows Installer configuration information for programs that you select.
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Those longer instructions should only be necessary if the uninstaller has trouble -- I've removed Vongo from several Compaqs, and haven't had to do anything quite so drastic. So long as Vongo or it's background processes or services aren't running, the uninstaller should work fine.
Best of luck!
. . . Gary
