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dropped laptop damaged hard drive HELP

2.7K views 2 replies 3 participants last post by  pip22  
#1 ·
I unfortunately dropped my dell inspiron n5010 laptop yesterday ( on carpet) and when I booted it lead me to windows recovery stating 0xc000009ce , either external usb problem or cd/dvd/ hard drive failure etc. I was able to go on safe mode but I wasn't able to retrive my files and my laptop was runnign really slow. After that, I restarted many times and finally I was able to boot normally, but again, it would take 10-15 minutes and it would lag all the time. I was able to transfer my files to an external flash drive( most of them) but I lost patience because it would lag etc. And after 50 min or so , it would shut off without notice.No files were missing and everything seems ok expect for the speed part. I also did a check disk upon reboot and it said it found no bad sectors , so I am puzzled why the result is lik that. I n my case, what is the best solution? buy another hdd , reinstall hdd, or reinstall windows 7? Also , I still have som videos that I wasn't able to transfer so what is the best way to retrieve them?

Also, the RAM at the back when I unscrewed the cover the first time to see if it was just a loose memory problem were popped out, so I put them back in again by slightly pushing them down until the metal things on the side clicked them into place. Now, when I tried to take the RAM again by pushing those metal things on the side apart the RAM didn't pop out,? I had to slide them out carefully? is that normal , thank you.


oh and I am running windows 7
 
#2 ·
Hi bstvrhd,

The unit most likely at fault is the HDD. What I would recommend you to do is install Windows on an external Harddrive OR run an Ubuntu Live CD on an USB drive, and see if the problem persists. If all the above options run well, it's most likely the HDD. Thats where I would start atleast :)
 
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#3 ·
Regarding the ram modules on a laptop, those retaining catches are not designed to push the ram module out of the slot. That only happens on a desktop or tower computer. So in your case what you experienced when removing the ram is quite normal.
 
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