Dell Laptops and Vista

Receng56 · Aug 25, 2009

In the last 2 weeks I have installed over 10 Dell laptops with Vista Home basic/Home premium. I have encountered these 2 specific problems on most of them!.

1 - They all had a 60 day trial of Office 2007. Having entered the License Key and registered the product everytime I open an Office application from the Start Menu it trys to reinstall again. If I use the Dell Dock it does not happen.

2 - On most occasions when trying to open the control panel it does not respond forcing Windows Explorer to restart.

I have not had these problems on other makes.

Has anybody else come accross these problems?

jcgriff2 · Aug 25, 2009

Does registering the product = Office validation with Microsoft Genuine Advantage?

www.microsoft.com/genuine

Do the events preceding the Windows Explorer restart process include the fading white background, small blue circle spinning and "Not Responding..."? If so look at 3rd party firewall/ a-v products. Usually the firewall is the cause.

All these symptoms - but only on Dell products?

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Receng56 · Aug 25, 2009

As far as Office is concerned, not genuine advantage just using purchased registration key. No 3rd party firewall. This is on brand new computers all Norton/Mcaffee removed using the correct removal tools.

Dell Laptops and Vista

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