Go Back   Tech Support Forum > Microsoft Support > Windows 7 Support, Windows Vista Support

After Windows update - laptop won't boot

This is a discussion on After Windows update - laptop won't boot within the Windows 7 Support, Windows Vista Support forums, part of the Tech Support Forum category. My daughter has a Gateway N51 laptop running Windows 7. She recently had an automatic Windows update load and it


Closed Thread
 
Thread Tools Search this Thread
Old 02-29-2012, 05:32 PM   #1
Registered Member
 
Join Date: Sep 2005
Posts: 48
OS: WinXP Professional



My daughter has a Gateway N51 laptop running Windows 7. She recently had an automatic Windows update load and it needed to reboot to finish the update. She didn't reboot at that time and selected reboot later. She did this a few more times to finish what she was doing and then finally rebooted. Now when it starts it gets freezes on bootup and gets to the screen where it says Windows failed to start. A recent hardware or software change might the the cause. An option to boot normally or launch startup repair are my choices. When I select repair, it will freeze up on a windows background screen. When I select boot normally it freezes up on the Windows Logo (Starting Windows) for about 1 minute and then reboots again.

I have tried Safe Mode with the same result and it locks up on \windows\system32\DRIVERS\CLASSPNP.SYS

Also tried booting to last known good and it continues to just reboot loop.


We have not created a boot disk and I have no Windows disks (this was a refurb purchase from CircuitCity.com.

Gateway has a pre-installed recovery fix but if it is run it says it will wipe the hard drive and I'd like to keep that from happening if possible

__________________
kbosch is offline  
Old 02-29-2012, 05:58 PM   #2
Moderator
- Microsoft Support
 
JackBauer_24's Avatar
 
Join Date: Sep 2011
Location: New York, USA
Posts: 5,409
OS: Windows 8.1 64bit/Ubuntu 14 LTS 64bit via Vm Player

My System


Reboot or turn on the computer keep tapping F8 as soon as you see the Gateway splash screen. Select advanced options or Repair Computer. Select you language then select Repair your computer. Then select system restore select a restore point before the Windows update was installed.

This seems that Windows update updated drivers which is causing the issues.

__________________

Virus Help
Ubuntu Live CD
PC Running Slow?
Memtest
UBCD
Remember dust buildup in your PC can be a killer!!
JackBauer_24 is offline  
Old 02-29-2012, 06:04 PM   #3
Registered Member
 
Join Date: Sep 2005
Posts: 48
OS: WinXP Professional



Ok...did the above and it starts to do it's thing...says loading files, status bar goes all the way across, then screen flickers and another status bar (different style) comes up and it then goes to black screen and freezes for about 5 minutes and then goes to a screen with a default windows background and it just sits there. Hard drive light will flicker once about every 10 seconds or so
__________________
kbosch is offline  
Old 02-29-2012, 06:09 PM   #4
Moderator
- Hardware Team
- Articles Team
- Microsoft Support
 
Masterchiefxx17's Avatar
 
Join Date: Feb 2010
Location: Wisconsin, USA
Posts: 24,812
OS: Windows 7 64bit Professional (SP1), Windows 8.1 64bit

My System


You can create a Windows Recovery CD here:

Creating the RECOVERY DISCS
__________________
I recommend these:
Windows 7 & 8.1, Office 2013, Photoshop CS6, IE11
Security Essentials, Asus, Dell, Samsung,
Intel, NVidia, Xbox One, Android, Gigabyte
Masterchiefxx17 is online now  
Old 02-29-2012, 06:13 PM   #5
Registered Member
 
Join Date: Sep 2005
Posts: 48
OS: WinXP Professional



Will this return system back to factory setting (wipe hard drive of personal or saved items)?

If I do a Alt-F10 it will allow me to do a factory recovery, but I will lose everything that has been saved on this pc according to the screen. All other options on the link you provided, require that I can boot the system into Windows.
__________________
kbosch is offline  
Old 02-29-2012, 06:16 PM   #6
Moderator
- Hardware Team
- Articles Team
- Microsoft Support
 
Masterchiefxx17's Avatar
 
Join Date: Feb 2010
Location: Wisconsin, USA
Posts: 24,812
OS: Windows 7 64bit Professional (SP1), Windows 8.1 64bit

My System


Recovery Disks are for going back to an older date in the computer. In this case a few minutes before the Windows Update.

Windows Update creates a recovery each time it does an update in case of problems.

You are speaking of a restore disk. Which will restore the computer to factory settings. Therefore removing all files.

The link above will only do a recovery. So setting Windows to an older date.
__________________
I recommend these:
Windows 7 & 8.1, Office 2013, Photoshop CS6, IE11
Security Essentials, Asus, Dell, Samsung,
Intel, NVidia, Xbox One, Android, Gigabyte
Masterchiefxx17 is online now  
Old 02-29-2012, 06:24 PM   #7
Registered Member
 
Join Date: Sep 2005
Posts: 48
OS: WinXP Professional



But correct me if I am wrong, the only way to create a Recovery Disk is if the system is running. Right? Don't you have to do this within Windows - at least from what I understand the from the Gateway link you provided?
__________________
kbosch is offline  
Old 02-29-2012, 06:31 PM   #8
Moderator
- Hardware Team
- Articles Team
- Microsoft Support
 
Masterchiefxx17's Avatar
 
Join Date: Feb 2010
Location: Wisconsin, USA
Posts: 24,812
OS: Windows 7 64bit Professional (SP1), Windows 8.1 64bit

My System


Yes but it can also be done from another Windows computer.

Use this link instead: Create a system repair disc

Sorry for the confusion.

You can create a Windows Repair Disk from another Windows computer to fix the other.

Note: The Windows must be the same do to this!

Windows 7 = Windows 7
Windows Vista = Windows Vista
Windows XP = Windows XP
__________________
I recommend these:
Windows 7 & 8.1, Office 2013, Photoshop CS6, IE11
Security Essentials, Asus, Dell, Samsung,
Intel, NVidia, Xbox One, Android, Gigabyte
Masterchiefxx17 is online now  
Old 02-29-2012, 06:34 PM   #9
Moderator
- Microsoft Support
 
JackBauer_24's Avatar
 
Join Date: Sep 2011
Location: New York, USA
Posts: 5,409
OS: Windows 8.1 64bit/Ubuntu 14 LTS 64bit via Vm Player

My System


You can do this from another computer. The Link I believe and the download will come in a ISO format. You will have to burn the ISO to a cd (blank) using Imgburn (how to burn an ISO to a cd). Burn at lowest speed possible. With the newly burned cd boot with it on the pc with the issues, then follow the first steps that I mentioned in my first reply.
__________________

Virus Help
Ubuntu Live CD
PC Running Slow?
Memtest
UBCD
Remember dust buildup in your PC can be a killer!!
JackBauer_24 is offline  
Old 02-29-2012, 06:43 PM   #10
Registered Member
 
Join Date: Sep 2005
Posts: 48
OS: WinXP Professional



My other computers in the house are not Windows 7 unfortunately. The last link you gave me is for creating one from a Windows 7 machine.
__________________
kbosch is offline  
Old 02-29-2012, 06:47 PM   #11
Moderator
- Microsoft Support
 
JackBauer_24's Avatar
 
Join Date: Sep 2011
Location: New York, USA
Posts: 5,409
OS: Windows 8.1 64bit/Ubuntu 14 LTS 64bit via Vm Player

My System


It dont matter, you can burn the cd on any computer as long as it has Windows on it, XP, Vista. Go to the links download the recovery ISO download imgburn, burn the iso toa cd using imgburn.
__________________

Virus Help
Ubuntu Live CD
PC Running Slow?
Memtest
UBCD
Remember dust buildup in your PC can be a killer!!
JackBauer_24 is offline  
Old 03-01-2012, 04:45 PM   #12
Registered Member
 
Join Date: Sep 2005
Posts: 48
OS: WinXP Professional



Well, I got a Windows 7 Repair Disk downloaded (ISO version) and burned to disk. I had to change boot sequence on laptop to boot from disk drive to get it to work but the repair disk software came up. I ran a few different repair options and they all come back to the original problem. There was no previous working version to go back to as we never set one up. The only option I haven't tried is restore to factory settings and that is the one that says it will remove all personal stored files and set back to original factory settings. I really don't want to do this as my daughter will lose all of her files. Is there anything else I can try or do I need to bring this to a shop?
__________________
kbosch is offline  
Old 03-01-2012, 04:54 PM   #13
Moderator
- Hardware Team
- Articles Team
- Microsoft Support
 
Masterchiefxx17's Avatar
 
Join Date: Feb 2010
Location: Wisconsin, USA
Posts: 24,812
OS: Windows 7 64bit Professional (SP1), Windows 8.1 64bit

My System


Windows Update should automatically create a Recovery point incase problems like this happen.

Are you sure this error is caused from Windows Update?
__________________
I recommend these:
Windows 7 & 8.1, Office 2013, Photoshop CS6, IE11
Security Essentials, Asus, Dell, Samsung,
Intel, NVidia, Xbox One, Android, Gigabyte
Masterchiefxx17 is online now  
Old 03-01-2012, 07:05 PM   #14
Registered Member
 
Join Date: Sep 2005
Posts: 48
OS: WinXP Professional



No, not sure. It only started happening after the updated loaded and so I assumed that was the cause.
__________________
kbosch is offline  
Old 03-01-2012, 07:30 PM   #15
Moderator
- Microsoft Support
 
jenae's Avatar
 
Join Date: Jun 2008
Location: Sydney
Posts: 5,933
OS: XP, Vista, Seven, & a whole host you would never have heard of.



Hi,you can take the Seven HDD out of the computer and "slave" it to another Vista or XP computer and the data should be readable, copy it, and then do the recovery.

It is most likely a driver issue, there is a way to repair this with the cmd prompt in the RE, it is complicated, however I have written detailed instructions for this.. still one for the skilled, if you want to give it a go post back.
__________________

jenae is offline  
Old 03-01-2012, 07:48 PM   #16
Registered Member
 
Join Date: Sep 2005
Posts: 48
OS: WinXP Professional



I saw that I could get to a cmd prompt with the repair disk. I am fairly literate with computers with good instructions. Shoot me your instructions and I'll see if I feel comfortable with it.
__________________
kbosch is offline  
Old 03-01-2012, 07:52 PM   #17
Moderator
- Microsoft Support
 
jenae's Avatar
 
Join Date: Jun 2008
Location: Sydney
Posts: 5,933
OS: XP, Vista, Seven, & a whole host you would never have heard of.



Hi, do this first, remove ALL devices attached to your computer, except keyboard and mouse. Then run the startup repair in the RE, run this for up to three times.
__________________

jenae is offline  
Old 03-01-2012, 09:01 PM   #18
Registered Member
 
Join Date: Sep 2005
Posts: 48
OS: WinXP Professional



I will do this. But I will warn you...this process takes FOREVER for some reason. It will probably be multiple hours for this task to complete for some reason. I have done the startup repair once already and it is just very slow.

The initial screen (what language) gets up fairly quick. When I select "US" language, then it goes into the very slow mode. Eventually I will be able to select a hard drive to repair and then about an 1-2 hours later I will finally be able to tell it to do a startup repair. Is this normal? It is in the process as I am typing this.
__________________
kbosch is offline  
Old 03-01-2012, 09:12 PM   #19
Moderator
- Microsoft Support
 
jenae's Avatar
 
Join Date: Jun 2008
Location: Sydney
Posts: 5,933
OS: XP, Vista, Seven, & a whole host you would never have heard of.



Hi, go beyond the language (ignore it ) press next, select "repair your computer" from the next screen.
__________________

jenae is offline  
Old 03-01-2012, 09:48 PM   #20
Registered Member
 
Join Date: Sep 2005
Posts: 48
OS: WinXP Professional



It brings up "System Recovery Options" with 2 choices:

1. "Use recovery tools that can help fix problems starting Windows. Select an operating system to repair."

"If your operating system isn't listed, click Load Drivers and then install drivers for your hard disks."

(There is only one choice (C:))

2. "Restore your computer using a system image that you created earlier."

When I select #1

I get the following choices:

1 Startup Repair
2 System Restore
3 System Image Recovery
4 Windows Memory Diagnostic
5 Command Prompt

---Is this sounding like what you are talking about?
(This is running from a Windows 7 Repair Disk in cd drive)

__________________
kbosch is offline  
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
Windows hangs and freezes completely, even after formatting
Hi, I had a Windows XP installation where sometimes, out of nowhere, the system would hang. The current aplication would stop responding, then the taskbar stopped, and then even the cursor froze. I couldn't do anything but to hard reset. Sometimes if I waited for a while, a BSOD would pop up. I...
LuckyHRE BSOD, App Crashes And Hangs 21 04-09-2012 09:54 PM
[SOLVED] Windows 8 Consumer Preview File
Hi, Would Windows 8 Consumer Preview work on a virtual PC? R
rmcmullen Windows 8 Support 21 03-02-2012 03:09 PM
[SOLVED] Windows 7 clean install
My friend recently had an old copy of windows 7 ultimate 32bit on his computer and he reformatted his drive and got an installation of windows 7 pro 64 bit from Walmart and it isn't letting him install it. (the system should be 64bit compatible too)
asmDash Windows 7 Support, Windows Vista Support 9 03-01-2012 07:28 PM
Windows Explorer restarts over and over
Hello! This problem seems pretty known, but all the solutions I found on the web never worked for me. Here's a story. I got a virus yesterday. It's the one described here Attention! Votre ordinateur a été bloqué pour violation de la loi Belgique virus « Virus Removal Toolbox I followed all the...
majinsaha Windows 7 Support, Windows Vista Support 2 03-01-2012 12:21 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2


All times are GMT -7. The time now is 09:03 PM.


Copyright 2001 - 2014, Tech Support Forum

Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts