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DVD Drives Not Working-Dell Dimension C521

This is a discussion on DVD Drives Not Working-Dell Dimension C521 within the Driver Support forums, part of the Tech Support Forum category. I have a Dell Dimension C521 Windows Vista desktop, and recently my DVD drives have a couple problems. The first


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Old 07-28-2009, 09:36 AM   #1
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I have a Dell Dimension C521 Windows Vista desktop, and recently my DVD drives have a couple problems. The first problem is the top DVD drive is having ejecting discs. When I try to eject discs, there is a long wait time, and I hear sounds of the internal motor trying to eject but then stopping. Sometimes eventually the drive is able to eject, but sometimes it is not able to open at all.

The second problem is more extreme. When I place DVDs into the second DVD drive, the DVDs play in a very choppy manner, they seem to be skipping. On one occasion, the DVD actually froze and would not move forward. For the most part, though, the DVDs play but they skip every few seconds. I thought at first that the problem was specific to one DVD, but this is happening with all DVDs that I put into the drive. Is it a simple matter of cleaning the DVD drive, or is this a bigger problem? Help!

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Old 07-28-2009, 05:54 PM   #2
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hi welcome to TSF my first thought is update your driver for your video card from mfr support website.as to your first issue it could be the drive drawer is just sticking a little gentle cleaning and checking for any misalingment,work it back and forth but dont fully close it best done when unhooked from the comp

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Old 07-29-2009, 09:46 AM   #3
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Hello,

What kind of DVD`s are you playing in the DVD drive?
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Old 07-29-2009, 02:56 PM   #4
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Thanks very much for your responses

Riskyone101,
I've played one yoga DVD, and two Netflix DVDs in the drive.

joeten,
what is the url for the mfr support website? and as to your second solution, forgive my question but can you advise as to how to clean the driver?


THANKS!
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Old 07-30-2009, 01:07 PM   #5
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Sometimes a virus or malware can play games with cd/dvd drives where they wont open
when you push button, they open but close right away 2 or 3 times before staying open
and other times not opening at all or when they close they will not show whats on the dvd or cd.

You could try and run antimalwarebytes just to see if there is anything on the pc as a test here:
http://www.malwarebytes.org/mbam.php

Let us know the results what was found if anything?
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Old 07-31-2009, 10:26 AM   #6
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mfr url http://support.dell.com/support/downloads/index.aspx
clean with a lint free cloth,for laser use a cd/dvd cleaning disc

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