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AMD Graphics Card Issues?

6K views 11 replies 4 participants last post by  CoCoah 
#1 ·
If there is any information that I missed, or anything you need to know, please feel free to post a response including what you need, thanks. :smile:

I have a toshiba satelite c55d-b5102 and I'm having a problem with my AMD Graphics Card. The problems started after I upgraded to Windows 10. I've been up all night trying to find an answer on the web, but unfortunately, no luck. There is a reoccurring problem where my computer will randomly get a black screen (with the HD light still on) and will then hibernate, after 5 or so minutes, but I can still hear sounds coming from the computer. If I close the laptop and wait 20-30 seconds, it will hibernate, and after I turn it on again, it will show the Toshiba laptop splash screen, then immediately jump back to whatever it was that I was doing. This also happens on start up. I've tried uninstalling and then using the AMD auto-updater, uninstalling and then manually downloading the latest driver, doing a clean uninstall for the driver, a cold boot after a clean boot in safe mode, uninstalling from settings, uninstalling from device manager, tried updating the driver through device manager, pretty much everything I could think of, and nothing works. I have no idea why. I bought this computer only two weeks ago, so I know my graphics card isn't out of date. In the device manager, I snooped around a little bit, and this is some info I think is related to the problem:

Device Status: Windows has stopped this device because it has reported problems. (Code 43)

Under "Details" Tab
Status: 01802400
DN_HAS_PROBLEM
DN_DISABLEABLE
DN_NT_ENUMERATOR
DN_NT_DRIVER

Problem Code: 0000002B

Has problem: <true>

My device specs:

Operating System
Windows 10 Home 64-bit
CPU68 °C
Mullins Technology
RAM
8.00GB Single-Channel DDR3 @ 798MHz (11-11-12-28)
Motherboard
TOSHIBA ZBWAE (P0)
Graphics
Generic Non-PnP Monitor (1366x768@64Hz)
ATI AMD Radeon R5 Graphics (Toshiba)
Storage
931GB TOSHIBA MQ01ABD100 (SATA)
Optical Drives
TSSTcorp CDDVDW SU-208GB
Audio
Realtek High Definition Audio

Sorry about the wall of text, but I wanted to be as thorough as possible. Any help is greatly appreciated, thanks to all for reading! :smile:
 
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#6 ·
Unfortunately this method did not work either. Did a clean uninstall on the graphics card, downloaded the latest version through Toshiba website, and still nothing. Thanks for the help, though. If there's anything I can do to help you help me, please let me know! Thanks :)
 
#12 ·
Special thanks to Panther063, Rich-M and JimE for your help.

Since nothing worked, I decided to try going back to Windows 8, as the last time before my driver was working was right before I upgraded to Windows 10. Just checked my driver in the device manager and everything seems fine. It's a shame we couldn't figure out what the problem was, but it was probably just some sort of compatibility issue. Regardless, thanks to all who tried to help.
 
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