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WD External Hard Drive - Can't Transfer Big Files

This is a discussion on WD External Hard Drive - Can't Transfer Big Files within the Hard Drive Support forums, part of the Tech Support Forum category. Hi, I have a 1TB WD MyBook Essential that is now not allowing me to transfer big files sizes, such


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Old 10-23-2009, 07:44 AM   #1
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Hi, I have a 1TB WD MyBook Essential that is now not allowing me to transfer big files sizes, such as around 6GB files +, from the drive. I am using Windows 7, and until a couple days ago was not having this problem. The drive is recognized, I can see what is stored on it, and I am still able to move files of around 1 GB - I haven't tried anything between those. Is there any to fix this, or at least 1 last time take the files of the ext hard drive for I am receiving a replacement. And no, the file format is NTFS not FAT32. Thanks in advance.

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Old 10-23-2009, 07:49 AM   #2
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What is the format of the target drive, what error message do you get?

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Old 10-23-2009, 07:53 AM   #3
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the format of both my win 7 computer and ext hard drive are both NTFS, and I'm getting an error message, but rather the window with the progress bar just freezes.
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Old 10-23-2009, 08:57 AM   #4
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Try diabling your realtime antivirus scan and try copying the file - see if that is any better
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Old 10-23-2009, 02:37 PM   #5
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I don't believe it had any effect, though I was able to move a 6 GB file, but it still freezes with the 7GB
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Old 10-23-2009, 02:58 PM   #6
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How is it connected? USB? If USB, which ports, front panel or back panel? Any other USB devices in use?
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Old 10-23-2009, 03:02 PM   #7
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it is in the front, which works with other things, and then there is or 1 or 2 other devices using usb in the back, and i've tried plugging it into the back and no luck.
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Old 10-24-2009, 07:24 AM   #8
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I'm not familiar with that external drive. Is it self powered? If not, it could be a USB port power issue. If it is, it could be a driver or device conflict issue. Has anything changed recently or around the time the problem started? Were you using Win 7 the whole time?

You could try using the WD disk tools to test the drive. You may also want to check the Windows System Event Viewer to see if it is logging any errors.

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