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[SOLVED] WD My Book Home 1TB not recognized on XP

This is a discussion on [SOLVED] WD My Book Home 1TB not recognized on XP within the Hard Drive Support forums, part of the Tech Support Forum category. Hi, I need help with this drive, which I just bought I don't know much about external drives, but I


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Old 11-30-2007, 09:40 AM   #1
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Hi, I need help with this drive, which I just bought
I don't know much about external drives, but I looked everywhere for solution. Disk Management doesn't list it either.
I've noticed that on some forums requiremnt for RAID controller is mentioned. Sometimes specific WD drivers as well. If it's the controller I need, then I 'd like to mentioned that I indeed have only a SCSI controller listed in device manager. WD site gives nothing useful though.

Any suggestions?

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Old 11-30-2007, 10:43 AM   #2
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Hi,

A few questions:
Do other USB devices work?
Any "signs of life" from the drive - sounds, light?
Any reaction from Windows when you connect the drive to the computer?
Have you tried the drive with another computer?

You should not have to install any extra drivers for an external hard drive.

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Old 11-30-2007, 10:56 AM   #3
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Thanks for reply!

Quote:
Do other USB devices work?
Yes. Never experienced any problem with that.

Quote:
Any "signs of life" from the drive - sounds, light?
Yes. It looks turned on and ready for use.

Quote:
Any reaction from Windows when you connect the drive to the computer?
None at all.

Quote:
Have you tried the drive with another computer?
Unfortunately, I don't have such possibility.

P.S. The model is WDH1CS10000E
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Old 11-30-2007, 11:01 AM   #4
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Try another cable - USB2? FireWire?
Try different ports on the PC.
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Old 11-30-2007, 11:13 AM   #5
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No luck
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Old 11-30-2007, 11:25 AM   #6
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The drive you have should "install itself". http://www.wdc.com/en/products/Products.asp?DriveID=357

Since there's no reaction at all from Windows (and other USB devices work) I guess you have a faulty drive enclosure/cable.

The best way to make sure would be to connect the drive to another computer.

What you could do now is:
Have a look in Device manager when the drive is connected. Any yellow/red "marks"?
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Old 11-30-2007, 11:35 AM   #7
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Quote:
Have a look in Device manager when the drive is connected. Any yellow/red "marks"?
Nothing. No new device seen as well
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Old 11-30-2007, 11:47 AM   #8
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I think you have a faulty drive/enclosure or cable.
Try it with another computer or take it back to the shop.
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Old 12-01-2007, 02:49 AM   #9
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And this thing is advertised for its reliability...
Today upon starting Windows a notification appeared
"Found new hardware: USB Composite Device" and then nothing... (in device manager and disk management as well).
I shut my pc down and made a second attempt after an hour.
This time the notification stated "found disk drive", I went to Disk management to reformat it to NTFS, made it open the drive folder to see what's there (there were some WD programs - autobackup etc.).
Then suddently my Windows restarted and the WD drive shut down on itself, and, again, it's not recognised any more.
I can, of course, repeat the procedure, but I 'd like to know what caused my Windows to restart. Will it happen again, if I continue struggling with this device? Why is Windows recognizing it only from time to time?
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Old 12-01-2007, 02:55 AM   #10
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Like I said - a faulty enclosure/cable.

A less likely cause would be faulty USB ports in your computer.
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Old 12-01-2007, 09:34 AM   #11
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Well,.. it started working, finally.
Though I'm not sure it won't attempt to pull a trick on me again in the future.
Thanks for all the help anyway!
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Old 12-01-2007, 09:40 AM   #12
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Sounds like the cable or enclosure is a bit wonky. Post back if it starts acting up again.

I wouldn't store any important data on the drive until it has been working without errors for a at least a couple of weeks.

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