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Seagate External HD not reading data all of a sudden

This is a discussion on Seagate External HD not reading data all of a sudden within the Hard Drive Support forums, part of the Tech Support Forum category. Hi all, My seagate external HD (1 TB, almost half full) is not reading data all of a sudden... :(


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Old 12-02-2010, 01:36 AM   #1
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Cry

Hi all,

My seagate external HD (1 TB, almost half full) is not reading data all of a sudden... :(
I'm using windows XP.

I went through the forum and tried different suggestions.

Tried TestDisk- throwing up the error cannot read(attached)
Tried PC inspector- throwing up the NT_error " error no:1117"(attached)

pls help me... i hav no idea wats d problem....i don wan to loose my precious data..

other symptoms: detected in BIOS, drive manager NOT in my computer n drive management.taking good care so no physical damage..

eagerly awaiting valuable suggestion...

thanks in advance..
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Old 12-02-2010, 03:50 AM   #2
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Is the drive identified correctly by model number in BIOS?
First step is to remove the HD from the enclosure and connect it to a desktop directly to an extra internal SATA port and see if it can be accessed.
Also post the full model number of the actual hard drive after you get it out of the enclosure. Seagate 7200.11 drives had a firmware issue which behaved this way.

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Old 12-02-2010, 06:04 AM   #3
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thanks a lot rap for responding...

its getting detected in BIOS only as "Seagate FreeAgent Go" without the model number.
it cant be accessed even after directly connecting.
the seagate model number is "ST910004FAM2E1-RK" Tuxedo Black 1TB

pls check the url.

http://www.seagate.com/ww/v/index.js...eqPage=Support

in device manager also it displays as Seagate FreeAgent Go and property shows device working properly.

kindly advice....
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Old 12-02-2010, 06:31 AM   #4
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The critical model number is the actual hard drive inside the enclosure. The model of the assembled enclosure doesn't indicate what the actual drive is unfortunately
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Old 12-02-2010, 07:01 AM   #5
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excuse me rap i misunderstud it... its still under the warrenty period n more over im a rookie in this field.. dats why im hesitant to open it.. please help with any other idea.. is there any possibility to format the drive and then recover the data using some recovery tool...??? (pardon me if thats a blunder)

any tool or software to format such devices so the recovery software can be used later...

thanks a lot...
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Old 12-02-2010, 12:36 PM   #6
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Formatting wil make recovery harder. Is the drive identified in disk management correctly and is the space shown as unalloated? If it is, do not make any changes there, or initialize the device, but rather you could then try software recovery tools. r-studio or getdataback will be your best bets. Recovery on USB devices with more serious issues is unlikely to be successful since the USB interface does not apss all the lowlevel protocols and commands.

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