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Please help with imminent HD failure

This is a discussion on Please help with imminent HD failure within the Hard Drive Support forums, part of the Tech Support Forum category. Hello everyone, a few days ago I turned on my laptop HP Compaq 615 with Windows 7 as usual and


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Old 11-05-2010, 06:10 AM   #1
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Hello everyone, a few days ago I turned on my laptop HP Compaq 615 with Windows 7 as usual and was shocked to see this on the screen:

1720 - SMART Hard Drive detects Imminent Failure (failing attribute: C8)
Please back up the contents of the hard drive and run HD Self Test in F10 Setup

Underneath in the corner, it says:

F1: Continue
F10: BIOS setup

As the fool I was, I ignored this the first couple of days and played Half-Life 2, surfed on the net etc., but today when I started, Windows 7 was not operating, I tried opening a game or internet explorer, but then Windows immediately crashed with a small error box. I also tried running the tests in the F10 Setup, but to no use, it just says SMART Test Failure, so it isn't working either. I guess if I should have any luck solving this mayhem, it should be in the BIOS setup, because IE is crashing every single time.

Oh, and I ran a virus scan yesterday when Windows was still working and deleted an Exploit virus.

Please help,

Bearprint

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Old 11-05-2010, 06:52 AM   #2
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The S.M.A.R.T. warning is very real. Your best chance to get the data off has passed IMHO. If this were mine, I would certainly try the hard drive manufacturer's utility to see if you can get it going long enough to get your data off. Here is a link for those utilities:

Hard Drive Utilities

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Old 11-05-2010, 04:49 PM   #3
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Try a comprehensive SMART diagnostic.

HD Sentinel (DOS / Windows / Linux):
http://www.hdsentinel.com/

HDDScan for Windows:
http://hddscan.com/

See this article for SMART info:
http://en.wikipedia.org/wiki/S.M.A.R.T.

Attribute C8 is "Multi-Zone Error Rate". It suggests that your drive has a write problem.

Before running any extensive tests, I would remove the drive's PCB and gently shine up the preamp connection points on the PCB with a soft white pencil eraser. There will be a 20-pin (or so) "heads contacts" area as in the following article:

http://hddscan.com/doc/HDD_from_inside.html
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Old 11-05-2010, 05:28 PM   #4
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Quote:
Originally Posted by tumbleweed36 View Post
the s.m.a.r.t. Warning is very real. Your best chance to get the data off has passed imho. If this were mine, i would certainly try the hard drive manufacturer's utility to see if you can get it going long enough to get your data off. Here is a link for those utilities:

hard drive utilities
ditto! ^
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Old 11-07-2010, 05:04 AM   #5
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Im not a PC wizard, plus Im from Denmark, so it is kinda tough to understand these answers, but thank you everyone.

Will I be able to trade the laptop for a new one or get my money back with the receipt?
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Old 11-07-2010, 06:48 AM   #6
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If the laptop is not too old and under warranty, they should replace the hard drive for free. Might be worth a try.

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