I had a hard drive failure on my HP desktop. I purchased a new Seagate drive and installed it. When I started the computer up, I used the official HP recovery disks that they sent me.
The computer recognized the disks and I got the set up screen, and when I clicked start the screen gets stuck at 0% forever. I let it run for four hours and it was still stuck at zero.
HP wants to troubleshoot the issue for $49.95 since it is out of warranty. The tech guy at HP said something about having to clean out the registry of the new hard drive before it would work.
Does anyone have any suggestions? Here's another strange fact. I wanted to see if the hard drive would work so I found an old Windows XP Home disk and installed it on the new drive, and the bloody thing worked!!!
Of course, I can't validate the XP operating system because it is installed on another PC in my house.
I am not very computer savvy, so feel free to talk down to me if you can help.