Installing an external hard drive

[prayforsharon]

I am trying to install a Toshiba portable hard drive (500 GB - USB 3.0 & 2.0). As I attempt to install an error message pops up; it says:

16 Bit MS-DOS Subsystem -

The NTVDM has encountered an illegal instruction

CS:OddIP:01c7 OP:2e 63 6f 6d 2f

What does all that mean?

[pip22]

Does the error pop up when you plug the drive into the USB port, or are you trying to install some software or driver supplied with it? (On Windows XP & later, no manual software or driver install is required for an external hard drive).

Your profile says 'XP Service Pack 2'. Please update to Service Pack 3 via Microsoft Update. If you have a fairly fast BB connection (3MBits or more) you can download the complete SP3 for offline installation from here: Download: Windows XP Service Pack 3 Network Installation Package for IT Professionals and Developers - Microsoft Download Center - Download Details

[prayforsharon]

I am installing the software; there wasn't a CD with it but the instructions told me to do the following:

1. Make sure the Toshiba Portable External hard Drive is connected
to the computer (USB cable).

2. On desktop, double-click My Computer

3. Double-click the icon for the Toshiba Portable Exernal Hard Drive

4. Double-click the Setup.exe file and follow the installation
wizard's instructions

Yes, I have service pack 2. Are you saving that I need service pack
3 to use the external hard drive?

[prayforsharon]

By the way, the installations instructions were on the back of the box that the external hard drive came in.

[sobeit]

if you see it and can open it in windows explorer, there is no need to install anything.

[prayforsharon]

To answer your other question....no the error message does not pop up when I plug the drive into the USB port; the message appears only after the installation process has started.

[prayforsharon]

Okay...I got you! Thanks a lot. However, I'm still puzzled as to why I can't open my files on the external hard drive. Like I said, I could open them before my computer was stripped; after it was stripped, I couldn't open the files I had saved on it.