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Installing an external hard drive

This is a discussion on Installing an external hard drive within the Hard Drive Support forums, part of the Tech Support Forum category. I am trying to install a Toshiba portable hard drive (500 GB - USB 3.0 & 2.0). As I attempt


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Old 11-25-2011, 04:08 AM   #1
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I am trying to install a Toshiba portable hard drive (500 GB - USB 3.0 & 2.0). As I attempt to install an error message pops up; it says:

16 Bit MS-DOS Subsystem -

The NTVDM has encountered an illegal instruction

CS:OddIP:01c7 OP:2e 63 6f 6d 2f

What does all that mean?

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Old 11-25-2011, 05:57 AM   #2
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Does the error pop up when you plug the drive into the USB port, or are you trying to install some software or driver supplied with it? (On Windows XP & later, no manual software or driver install is required for an external hard drive).

Your profile says 'XP Service Pack 2'. Please update to Service Pack 3 via Microsoft Update. If you have a fairly fast BB connection (3MBits or more) you can download the complete SP3 for offline installation from here: Download: Windows XP Service Pack 3 Network Installation Package for IT Professionals and Developers - Microsoft Download Center - Download Details

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Old 11-26-2011, 03:19 PM   #3
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I am installing the software; there wasn't a CD with it but the instructions told me to do the following:

1. Make sure the Toshiba Portable External hard Drive is connected
to the computer (USB cable).

2. On desktop, double-click My Computer

3. Double-click the icon for the Toshiba Portable Exernal Hard Drive

4. Double-click the Setup.exe file and follow the installation
wizard's instructions

Yes, I have service pack 2. Are you saving that I need service pack
3 to use the external hard drive?
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Old 11-26-2011, 03:21 PM   #4
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By the way, the installations instructions were on the back of the box that the external hard drive came in.
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Old 11-26-2011, 03:23 PM   #5
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if you see it and can open it in windows explorer, there is no need to install anything.
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Old 11-26-2011, 03:24 PM   #6
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To answer your other question....no the error message does not pop up when I plug the drive into the USB port; the message appears only after the installation process has started.
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Old 11-26-2011, 03:27 PM   #7
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Okay...I got you! Thanks a lot. However, I'm still puzzled as to why I can't open my files on the external hard drive. Like I said, I could open them before my computer was stripped; after it was stripped, I couldn't open the files I had saved on it.

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