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This is a discussion on hp laptop hard drive problems within the Hard Drive Support forums, part of the Tech Support Forum category. Hi guys My OH is having probems with her hp 6715s, The other day as she was working on it


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Old 05-18-2009, 10:13 AM   #1
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Hi guys

My OH is having probems with her hp 6715s, The other day as she was working on it it crashed, then when re-booting up came a black screen with something along the lines of ''1720 hd smart hard drive detect iminent failure (failing attr 05)
run hdd self test in f10 set up.

there is not many options in the f10 menu but it wont run any of the ones available ie self test/system restore etc etc and just goes in circes unable to do anything windows wont boot etc.

now neither of us knows much about computesr so we are stupmed, she cant find the discs that came with the laptop if she even recived any and warranty was only a poxy 1 year (unlike various other companies like mesh where its 3 )

Is there anything we can do ?

If not what the likely solution?
would it be a case of replacing the hard drive and if so would we need a new internal one and whats the likely cost of said hd and cost for fitting it ?
would we be able to just get a external hd and plug it in and everything would work?
we are a bit stumped

thanks in advance for any replies :)

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Old 05-18-2009, 10:37 AM   #2
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An external hard drive won't work, because Windows won't boot from external devices. You will need an internal drive of the same interface type (PATA or SATA ) I did a quick google search and couldn't find out which this model actually uses. Does it return failures on the self tests or what exactly do you mean by unable o run the test? Replacing the drive will require a windows install disk to reinstall the operating system on the new drive.

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Old 05-18-2009, 11:37 AM   #3
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thanks for the reply mate, the hd is according to hp ''customer help'' is a 443919-001 sps-drv hd 120g 5400rpm
is there anyway of finding if its deffo knackerd ?
how do we install windows with no disc from hp or recovery cd ?
how much would fitting of a new drive be roughly ?
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Old 05-18-2009, 11:45 AM   #4
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Googling the drive shows as a SATA drive, so you could get any 2.5 inch SATA drive, price would be based on capacity. Actual installation is usually pretty simple you could do that yourself. Without a windows install disk tho, or the HP recovery you are kind of stuck.

As far as verifying failure this becomes a little more complicated. The numbers you gave come back to a Compaq drive. Compaq however does not build drives, they order drives with their label from other drive vendors. The best choice in diagnostics would be from teh manufacturer, but since we cant tell for sure who it is, you could try something like mhdd from www.hddguru.com . This will show all the SMART values and identify anything out of normal bounds, and also allow you to test the disk surface for slow sectors. SMART is generally pretty good at identifying iminent failure, even if it would pass diags in it's current state, you could have it fail again in a week or maybe a year, generally when SMART flags a iminent failure it is pretty much spot on.
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Old 05-19-2009, 09:49 AM   #5
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Might be easy for most people to fit a hd mate but me .. nah how much would a specialist charge to fit it and could they restore the laptop without the recovery discs .. she doesnt think hp even sent a set of recovery discs with the laptop 1 year warranty is also a disgrace Imo

looks like replacing it is the only option as we cant do anything it wont do the hdd self test or anything like that just loads up to the black screen and sends us round in circles
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Old 05-19-2009, 10:27 AM   #6
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Install HD and load and configure the OS is probably $75 - $100 US more some places, less others - plus the cost of the drive. A lot of manufacturers now ship the OS load on the drive, and a utility to burn your disc from the drive. It usually gives an anooying message at boot up till you either burn a copy of the disk, or tell the message to go away. If you have a windows license CofA sticker on the machine, then you could use any OEM copy of windows o install the OS, drivers would have to be downloaded from HP, which might run the price up a bit, and you will also be missing any software that was preloaded by HP.

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