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hard drive not recognized, still makes boot sounds

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Old 08-03-2013, 05:35 AM   #1
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Stats:
• Running Windows 7 64-bit HP-Folio 13 Ultrabook (15 months old)
• Service pack one
• Portable external hard drive – Transcend StoreJet 1TB ‘rugged’ 25H3P TS1TSJ25H3P (10 months old)

About a month ago, every time I plugged the hard drive into my computer, a message started popping up stating that the device needs to be formatted before using it, and eventually, my computer stopped recognising the device all together.

It continued to light up and make noises when it was plugged in, though it did not appear in My Computer. It only shows up in disk management and only when plugged into the 2.0 port and not when plugged into the 3.0 usb port. It also appears in the ‘safely remove hardware’ thing, but not My Computer so I can access the data I have stored on it.

Obviously I did not want to format the device as it held over 700GB worth of data but I had no real choice if I wanted to continue to use my hard drive. So I tried the following to hopefully fix it:

1.Access disk management and create partition for the hard drive – This is the only place on my computer where the device is recognized. I attempted the partition with no success (continued to get error message: data error cyclic redundancy check) Device shows up as ‘Not Initialized’, so I initialize it, though this makes no difference to partitioning attempts. The disk information comes up as ‘Unallocated’, and I am not sure what that means.

2. Downloaded and ran HDD Low Level Format Tool – No success as my device is so badly corrupted it continued to freeze the program and ‘timeout’

3. Download and run data recovery software – No success as again, the program continued to freeze when the device was being scanned

4. Purchased new cable for the hard drive – No success, remained corrupt

5. Uninstalled and re installed ALL USB drivers– No success, made no difference

6. Tried all of the above on a different computer – No success, same issues occurred as above.

7. Re installed windows to factory settings– No success, continued not to work (I know this step seems extreme for such a silly hard drive, but the computer data was all backed up and I REALLY wanted to fix the hard drive and find out how I could fix things like this in the future by process of trial and error)

My computer never freezes and since the hard drive stopped working, it freezes every program I use to attempt to fix it. There is something wrong with the devices hardware itself and it is in no way a man-made error. I am the only one who uses this device, it has never been dropped or exposed to viruses (as far as my anti-virus has proven).

Does anyone at all have any idea what the go is?
Is the hard drive totally dead? (Lights are on and nobody is home type deal as it flashes and makes boot up noises as per normal)

NOTE: All other hard drives and USB's work on my computer.

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Old 08-03-2013, 05:51 AM   #2
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What a colossal number of bad moves! Well at least this should make you feel better the drive is failed but most likely a Pro Data recovery outfit that has the professional tools can recover the data from this drive and I know its not "cheap" 299.00 at one outfit that advertises "nationally" and you can get your data back and then get a new external drive or try to get it replaced under warranty. Best of luck your out of options with what you currently have to work with.

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Old 08-03-2013, 08:33 AM   #3
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I am a little unclear on something but it sounds like you have never taken the external drive apart and plugged it directly into a pc, but that is really the next step I believe and of course that would most certainly have to be a desktop.
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Old 08-03-2013, 02:21 PM   #4
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Quote:
data error cyclic redundancy check
CRC errors are caused by too many bad sectors on the HDD or a failure of the HDD Controller inside the Enclosure.
Since the drive is 10 months old, you can send it back to the manufacturer for a free replacement. They will not recover the data.
Other then that, you can as Rich-M said, remove the HDD from the enclosure (this will void the warranty) then you can attach it via USB Adapter or put it into another USB Enclosure with a power adapter. Try it again, If you can't run any recovery software then the only alternative is to send it off to the very, very expensive Data Recovery Specialist
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Old 08-03-2013, 02:26 PM   #5
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Ontrack, Flashback Data and DriveSavers are three well-known companies that can attempt to retreive files off of a 'dead' hard drive. Pricing typically runs between a few hundred to a couple of thousand dollars (US).
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Old 08-03-2013, 03:45 PM   #6
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Quote:
Originally Posted by Networks View Post
What a colossal number of bad moves! Well at least this should make you feel better the drive is failed but most likely a Pro Data recovery outfit that has the professional tools can recover the data from this drive and I know its not "cheap" 299.00 at one outfit that advertises "nationally" and you can get your data back and then get a new external drive or try to get it replaced under warranty. Best of luck your out of options with what you currently have to work with.
I was told by Transcend when i contacted then to perform all those steps and contact them if it doesnt work from all of that. If it was a bad move it was there error as i am not 'tech support savey' myself, though i knew how to do it all. I was hoping to find out if anyone else had a similar issue while i am waiting another reply from the manufacturer.

Thanks to everyone for their input. I will post an update regarding the manufactures say in the issue when i get a reply.
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Old 08-03-2013, 04:12 PM   #7
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The next step would be taking the drive out of the enclosure, or sending it back to the manufacturer.
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Old 08-03-2013, 04:55 PM   #8
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I perform Data Recovery every day and format or initialize or create a new partition are huge mistakes whoever told you to do that doesn't care about data recovery. IF and only IF you remove the drive PLEASE DO NOT format initialize or create another partition on the drive IF YOU WANT YOUR DATA RECOVERED ! That sums it up the manufacture is NOT going to help you recover the data they may replace the bad drive but thats all they are obligated to do.
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Old 08-03-2013, 05:12 PM   #9
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I had backed up most of the important data that was on the drive before it completly went to s###. So if my data if not able to be retrieved, its not the end of the world. Just is more of an inconvenience rather than a major drama. It was when it first went bust, but ive come to terms with losing what was on there. Also, to those mentioning Data Recovery Pro, i did run this from the beginning, as in when the computer started telling me the drive needed formatting. It froze as did all other programs i attempted to use to fix the drive as stated in my first post. When i realised that my data was more than likely unretrievable, i tried everything else to format it to get it back up and running. No success. Its not about the data now, i just want to know how to fix it if this ever happens to another hard drive.
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Old 08-03-2013, 05:14 PM   #10
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The drive has failed its nothing you can "fix" just replace with a new one. CRC errors are hardware errors.
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Old 08-03-2013, 05:36 PM   #11
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Quote:
Originally Posted by Networks View Post
The drive has failed its nothing you can "fix" just replace with a new one. CRC errors are hardware errors.
Thought that would be the go. Just a pain in the butt this it has happened. Thanks heaps. Can anyone explain why Windows originally said the hard drive needed to be formatted to continue to use it.? It has happened in the past with smaller capacity (2gb) usb's where i just clicked 'ok' to format it as there wasnt important data on it. (Not the same computer).
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Old 08-03-2013, 06:00 PM   #12
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When a drive loosed connection with the computer (eg) gets unplugged while transferring, power surge, Failure of HDD Controller in Enclosure, or did not use Safely Remove icon, then the Partition Table (the table of contents) gets corrupted and Windows thinks it needs to be formatted.
CRC errors are caused by bad sectors on the HDD. These cannot be corrected. The drive just needs to be replaced.

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