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External Harddrive not responding

This is a discussion on External Harddrive not responding within the Hard Drive Support forums, part of the Tech Support Forum category. Hey all My relatively new external harddrive has stopped responding and i cannot get it to work. it is a


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Old 06-16-2012, 05:08 PM   #1
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Hey all

My relatively new external harddrive has stopped responding and i cannot get it to work.

it is a WD My passport 1tb usb plug in external hard drive like this one Western Digital My Passport Essentials 1TB Portable Hard Drive - Computer Storage - JB Hi-Fi - Smashing Prices!

It appears in my computer as Local disk (F:) whereas before it was called My Passport, and when i double click on it it says F:\ is not accessible. The file or directory is corrupted and unreadable, and when i right click on it, windows explorer crashes.

what might have caused this is me using the program swissknife in an attempt to change it from NTFS to FAT32 to try and make it compatible with my xbox, but i have since given up.
after using the program i noticed no change, but after taking it out and putting it in another computer it seems like it doesn't work.

it isn't dead, the little light keeps flashing on the harddrive when it is plugged in and i can feel the vibrations of the disk.

basically, is there any way to salvage the harddrive or will i have to get rid of it/wipe it clean and start again?

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Old 06-16-2012, 05:48 PM   #2
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I should note that sometimes instead of saying that it is corrupted and unreadable it states that the parameter is incorrect instead

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Old 06-16-2012, 06:29 PM   #3
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Try to analyze the hard drive using Test disk.

TestDisk Download - CGSecurity
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Old 06-16-2012, 07:47 PM   #4
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it says the following:

Drive F: - 1000 GB / 931 GiB - CHS 121597 255 63

Partition start end Size in sectors
P FAT32 0 0 1 121597 5 8 1953456128 [SWISNIFE]

Write isn't avaliable because the partition table type "none"was selected

Please keep in mind im just guessing with this program, i selected none in the select partition table type should i have gone intel? i chose none because that was what the program highlighted first
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Old 06-16-2012, 09:08 PM   #5
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Yes select Intel.
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Old 06-16-2012, 09:15 PM   #6
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Quote:
the program swissknife in an attempt to change it from NTFS to FAT32
Test Disk is a wonderful program mainly because it is free. But it is not very user friendly and kinda cumbersome. If you have a problem with that software then try Easeus Partition Recovery or the Demo version of R-Studio
They are very easy to use, but they only recover a small amount of data for free. You must pay to get all of your files. And you will need another drive of the same size to restore your files to.
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Old 06-16-2012, 10:55 PM   #7
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when i select intel and analyze it comes up with a list of things to choose from:
1*novell
bad relative sector

2*Sys=79
bad relative sector

3*OnTrack DM WO ???

bad relative sector

4 * Sys=49

Warning: bad starting sector (CHS and LBA don't match)
only one partition must be bootable
space conflict between following two partitions
3(these two are the same as 3* and 2* as above)
2
Space conflict between the following two partitions
2*
4*

so what should i do from here?
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Old 06-17-2012, 05:06 AM   #8
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Okay, i tried the easus program spunkfunk suggested and it didn't work, i tried the file recovery software of easus and it couldn't see the harddrive.
seriously, what should i do?
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Old 06-17-2012, 12:24 PM   #9
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Quote:
i tried the file recovery software of easus and it couldn't see the harddrive.....bad relative sector
There are too many bad sectors to recover anything from the drive.
Can you see the drive in the Bios? If not it has failed. You can try removing the HDD from the enclosure and attaching it internally to a desktop computer or via a USB Adapteror putting it into another USB enclosure with a power adapter. If there are too many bad sectors, the HDD cannot be salvaged. Unless you take it to the very, very, Expensive professional Data Recovery specialist.
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Old 06-18-2012, 04:57 AM   #10
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Okay, i checked in bios and it does appear. could it be that the change of format from NTFS to FAT32 deleted the miscelanious crap that was on there at the start, and that is what allows it to be used as a storage unit? if so would changing it back through say a cmd prompt work?

and if not does this mean that the harddrive is completely caput or could it be repaired for less than its origional cost?
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Old 06-18-2012, 11:57 AM   #11
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You can convert a HDD from FAT32 to NTFS but you cannot convert it from NTFS back to FAT32. Doing so wipes the data on the drive. There are also Bad Sectors on the drive. You can try R-Studio to try and recover the data. To regain the drive again, you will need to do a Full Format to NTFS in Disk Management.
Go to Start/Search and type diskmgmt.msc Right click diskmgmt and Run As Administrator. In Disk Management is your drive listed there?
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Old 06-18-2012, 03:21 PM   #12
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yes it does come up, it is called (F:), layout is simple, type basic, File tye RAW (coule be the problem) status is healthy (primary partition ) Capacity is 931.48 and freespace is 931.48 GB, % free is 100% fault tolerance No and overhead 0%.

I take it this is a good sign?
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Old 06-18-2012, 03:37 PM   #13
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You can recover the files from RAW disk, check below for step by step instruction for test disk:

TestDisk Step By Step - CGSecurity


You can recover your pictures and files using the photorec feature in Test disk:

PhotoRec - CGSecurity
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Old 06-19-2012, 12:12 AM   #14
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okay, format local disk poped up and i set it to go, my harddrive is now functional again. i would like to thank everyone for their help, despite the fact that i don't know who to actually thank specifically.

one last thing, when i clicked yes it said that it would delete everything on the harddrive. does this mean that it is completely wiped or would the files only be 'deleted', because firing up the easus data recovery wizard didn't show me any files
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Old 06-19-2012, 12:33 AM   #15
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All the files are wiped, but you can try GetDataBack NTFS to try and recover your files. You will need another drive of the same size to restore the files to

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