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Old 07-18-2010, 01:05 AM   #1
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OS: XP 3

I’ve been using for a couple of years without a problem. However when I tried to use it today, I got the “ has encountered a problem and needs to close” message.

I tried several of the usual fixes to no avail including trying to un-install it with a view to reinstalling it. However when I try to uninstall it I’m getting a pop up saying:
” There is a problem with this Windows Installer package.
A program required for this install to complete could not be run.
Contact your support personnel or package vendor”

When I close that box, I get another box saying “Fatal error during installation”

I tried this several times and downloaded it again from several different sites in the hope that it would update but it seems that I can’t uninstall it so I can’t re-install it.

Any suggestions would be gratefully appreciated as I use this software often.
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Old 07-18-2010, 11:33 AM   #2
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Hi, welcome to TSF attempts to update itself automatically every time you run it, so maybe they've upgraded some part of the update feature, and it now needs a newer version of Windows Installer. Or it could be that there's a problem with your Windows system files that is causing some kind of conflict.

Download Windows Installer 4.5.

Install and reboot, then try installing again.

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Old 07-27-2010, 05:26 PM   #3
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Get RealWorld Paint.COM instead, it does not require newest updates, is faster than .net, also free and has layer styles like Photoshop and can use its plug-ins.
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