Well, updates may
come on a CD; it depends on the update capabilites of the motherboard ROMs. But the CD versions usually are old, and not the latest & greatest; those need to be downloaded here
, along with install tools (AWDFLASH.EXE in this case, it's inside the zip file, I checked) and extracted onto a floppy for installation.
But my first thought is this:
After updating any BIOS one always needs to go back in and load the default values, then apply custom setting changes according to the setup of the specific box. So one idea is that the new BIOS is trying to run with jumbled or random settings values. My guess is the customer didn't customize any settings, so maybe re-setting the default values is all that is needed to fix this.
The customer should try this first...
At powerup, press the DELETE key and wait. This will trigger entry into the "Phoenix - AwardBIOS CMOS Setup Utility". On the first screen, use the arrow keys to highlight "Load Optimized Defaults" then hit Enter. Then hit "Y" to confirm Yes. According to the manual this will load better defaults than the other, failsafe (debugging) choice which appears above it. Then hit F10 to save, confirm Y, and exit. After that, hit CTRL+ALT+DELETE to reboot the PC fresh, and see how it goes now.
I saw this one time with my Win98 box and after the next reboot it never occured again. My suspicion was always that the HDD somehow got forced into a really low-end PIO transfer mode, but that it cleared up once Windows [finally] came up the next time.
Hope this helps,