Received the socket 2011 motherboard yesterday from NewEgg, installed the CPU's, and it woudn't work. Took off the CPU's and noticed that the pins looked funny. Running my finger lightly over the pins, I can feel that some of them are longer than others. They "hang" on my finger tips as I brush over them.
It's a dual-socket (server) motherboard, and I feel this in both sockets. None of the pins are bent, and none of the pins that are "too high" are adjacent. Each is an isolated and single pin, slightly higher than all the others around it, so it couldn't have been caused by compression damage such as when they put the metal plate in the back of the motherboard, say if a screw or something was sandwiched and compressed. There would be a "clump" of too-high pins with a diameter, or if something scraped from the back-side, there would be a line.
In both sockets, about 10 pins, (roughly) evenly distributed over the entire socket are too high. Despite this, CPU #1 works, and CPU #2 does not. BIOS is fully-updated on the chance that the pins are not the cause.
My primary question is whether or not anyone has ever heard of this before? My thinking is, when the CPU is inserted into the socket, the "too-high" pins bend over and either open against the back of the CPU, or they short against another pin. One one socket works and the other does not, even though both have uneven pins, I can't say.
I called Asus Tech Support and gave him the "Q-code" (error code) and he has nothing listed for it, which makes the problem very rare, and that's consistent with my "too high" CPU pin theory. I have an RMA number, but am going to use NewEgg for the obvious reasons. It's only been here for 2 days.
Anyways, I wanted to throw this out there, to see what help and/or information might be available. Mostly I want to know if I'm the only person in the world that has ever experienced this.
It's a dual-socket (server) motherboard, and I feel this in both sockets. None of the pins are bent, and none of the pins that are "too high" are adjacent. Each is an isolated and single pin, slightly higher than all the others around it, so it couldn't have been caused by compression damage such as when they put the metal plate in the back of the motherboard, say if a screw or something was sandwiched and compressed. There would be a "clump" of too-high pins with a diameter, or if something scraped from the back-side, there would be a line.
In both sockets, about 10 pins, (roughly) evenly distributed over the entire socket are too high. Despite this, CPU #1 works, and CPU #2 does not. BIOS is fully-updated on the chance that the pins are not the cause.
My primary question is whether or not anyone has ever heard of this before? My thinking is, when the CPU is inserted into the socket, the "too-high" pins bend over and either open against the back of the CPU, or they short against another pin. One one socket works and the other does not, even though both have uneven pins, I can't say.
I called Asus Tech Support and gave him the "Q-code" (error code) and he has nothing listed for it, which makes the problem very rare, and that's consistent with my "too high" CPU pin theory. I have an RMA number, but am going to use NewEgg for the obvious reasons. It's only been here for 2 days.
Anyways, I wanted to throw this out there, to see what help and/or information might be available. Mostly I want to know if I'm the only person in the world that has ever experienced this.