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Both my keyboard and mouse doesn't work.

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Old 03-02-2009, 04:31 AM   #1
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Question

Both my keyboard and mouse doesn't work. My keyboard works just fine when it is in BIOS but when windows load to the log in screen it doesn't work. My windows XP loads just fine. My optical mouse also doesn't work, the pointer just freezes but my mouse still has light on it. On my keyboard, the num lock light freezes. I can't navigate Windows XP at all so I can't check the device manager. After restarting the computer, both my keyboard and mouse suddenly doesn't work. But before that it works perfectly fine. I tried safe mode but it's the same. I have tried reformattting by other computer but it is the same thing (i.e Keybaord and mouse doesn't work)
Please I need your help.

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Old 03-02-2009, 02:01 PM   #2
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How do you connect (USB or PS/2)?

Try the other type of connection if you can.

If you have only USB, but your mouse/keyboard work during POST, then it is NOT the motherboard's USB port. It MAY be the Windows USB drivers are screwed.

You MAY need to do a Repair Reinstall WinXP, IF you cannot fine another way to fix the USB drivers,
Do this:
  1. Boot to your WinXP Setup CD
  2. At the 1st window with Repair listed in the bottom Statusbar, select to install (skip this Repair)
  3. Setup should see you have Windows already installed and you'll get a window with a 2nd Repair listed in the bottom Statusbar, use this to start a Recovery Reinstall.
A Recovery, aka Repair, Reinstall will reinstall all the original system files but leave your present configuration and applications as is.

Note, you will have to redo ALL Win Updates. Highly suggest you only install 3 to 5 at a time:
  • De-Select ALL
  • Select the first 3 to 5 updates
  • Download and install
  • IF all install correctly, REBOOT asked to or not
  • Repeat until all updates are installed

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Old 03-02-2009, 11:16 PM   #3
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hey thanks for u'r advise but it couldn't work because when i try to repair by win xp setup cd the keyboard and mouse stops working when it got the first windows setup screen)

Additional i have only usb port not ps/2
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Old 06-16-2009, 07:36 PM   #4
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I had this same issue with mine and the problem was what I had plugged in.

My USB keyboard was plugged into another USB device (that let me control 2 computers with 1 keyboard and mouse) and it was at this device where the keyboard was failing. As soon as I plugged my keyboard directly into my PC it worked fine.

Anyone else with this problem look at this.
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Old 06-16-2009, 08:28 PM   #5
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check pnp is enabled in the bios and hispeed usb2 is also enabled
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Old 06-17-2009, 08:45 AM   #6
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Take a look at this thread: http://www.techsupportforum.com/f15/...ng-384487.html
the difference with you is that your lights are on... But it might be helpful anyway. ;)

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