Go Back   Tech Support Forum > Hardware Support > Removable Media Drives

New Asus Laptop, DVD Drive not reading DVDs

This is a discussion on New Asus Laptop, DVD Drive not reading DVDs within the Removable Media Drives forums, part of the Tech Support Forum category. Bought this laptop a few months ago and only just trying to use the DVD drive for the first time.


Reply
 
Thread Tools Search this Thread
Old 11-10-2012, 03:35 PM   #1
Registered Member
 
Join Date: Nov 2012
Posts: 5
OS: windows 7



Bought this laptop a few months ago and only just trying to use the DVD drive for the first time. I've tried with a few DVDs. It makes a sound like it's reading the disk but then nothing happens. Going to My Computer the DVD drive icon doesn't show any indication that there's a disk in it. I can right click on the icon an eject the drive but nothing else. If I double click on the icon with a disk inserted the drive ejects and I get a prompt to insert a disk. When I do that it takes ages loading (the green bar on the top of the window moves from left to right) then crashes.

I've tried a few troubleshooting methods I found via similar threads on this forum. Have run the auto fix program on the Microsoft website, have tried installing the drive and rebooting and updating the drivers through device manager. Have tried going to Control Panel, troubleshooting then configure a device. Still not working at all.

The next step looks to be to delete registry entries. That section on the Microsoft website says that those instructions are only valid for Windows Vista though and I am running Windows 7.

The laptop is still under warranty, but it would be good to be able to fix this myself and not go through the hassle of sending it off to be repaired.

Any help appreciated :)

__________________
nickneish is offline   Reply With Quote
Old 11-10-2012, 06:14 PM   #2
TSF Team, Emeritus
 
spunk.funk's Avatar
 
Join Date: May 2010
Location: Los Angeles
Posts: 27,165
OS: Windows 8 64, Windows 7 64 Bit SP1, XP SP3, Mac OSX

My System


Quote:
Going to My Computer the DVD drive icon doesn't show any indication that there's a disk in it.....The next step looks to be to delete registry entries.
Is this a commercial DVD Movie or Software disc? or is it a blank or burned DVD? If All DVD's don't work, especially commercial discs, Then Go to Start/Search and type devmgmt.msc right click the devmgmt icon in the search results and Run As Administrator. In the Elevated Device Manager is there a yellow flag next to the DVD Drive? if not, then running this Microsoft FixIt which deletes the Upper and Lower filters in the Registry, or manually doing it, probably won't help you. You can try this Microsoft FixIt but if that fails the drive will need to be replaced. Since it is under warranty, just send it back.

spunk.funk is offline   Reply With Quote
Old 11-11-2012, 06:08 AM   #3
Registered Member
 
Join Date: Nov 2012
Posts: 5
OS: windows 7



Thanks for the response.

It's Football Manager 2013, and I've tried a few movie Dvd's too.

Device manager run as admin shows no problems.

I ran the fix you suggested and it came back with the following problem (With the Footy Manager Disk in the drive):

"Media in CD/DVD Drive is not readable"
__________________
nickneish is offline   Reply With Quote
Old 11-11-2012, 07:10 AM   #4
Registered Member
 
Join Date: Nov 2012
Posts: 5
OS: windows 7



Just remembered that I did create recovery disks when I first got the laptop, so the drive must have been working then.

Should I try running the recovery disks?
__________________
nickneish is offline   Reply With Quote
Old 11-11-2012, 12:29 PM   #5
Registered Member
 
Join Date: Nov 2012
Posts: 5
OS: windows 7



And the drive is reading the recovery DVD's fine. So maybe the problem is an easy fix?
__________________
nickneish is offline   Reply With Quote
Old 11-11-2012, 01:23 PM   #6
TSF Team, Emeritus
 
spunk.funk's Avatar
 
Join Date: May 2010
Location: Los Angeles
Posts: 27,165
OS: Windows 8 64, Windows 7 64 Bit SP1, XP SP3, Mac OSX

My System


Yes, it is a very easy fix. The disc you are trying to read is unreadable. Try it on another computer with a DVD drive, if that fails, and all other DVD's work on this computers DVD drive, then it is the disc.
spunk.funk is offline   Reply With Quote
Old 11-12-2012, 09:33 AM   #7
Registered Member
 
Join Date: Nov 2012
Posts: 5
OS: windows 7



It's definitely not the disk that is at fault, I just tried it in a difference computer and it works fine.

I tried to remove the upper and lower filters with Imgburn. It says that there are no filters found.
__________________
nickneish is offline   Reply With Quote
Old 11-12-2012, 01:21 PM   #8
TSF Team, Emeritus
 
spunk.funk's Avatar
 
Join Date: May 2010
Location: Los Angeles
Posts: 27,165
OS: Windows 8 64, Windows 7 64 Bit SP1, XP SP3, Mac OSX

My System


Quote:
I tried to remove the upper and lower filters with Imgburn. It says that there are no filters found
IMGBurn is a CD/DVD Image burning software?? It would not be able to remove the Upper and Lower Filters. If you have run the first Microsoft FixIt, it will have already removed the filters.
If the drive doesn't read most discs, the drives laser is failing and the drive needs to be replaced.
spunk.funk is offline   Reply With Quote
Old 11-12-2012, 01:37 PM   #9
Team Manager - Hardware
 
Tyree's Avatar
 
Join Date: May 2009
Location: Illinois
Posts: 51,004
OS: XP Pro-7



If the laptop is only a few months old it should still be under warranty.

__________________



All PC's are not the same. Posting your PC specs will help us to assist you quicker and effectively.
Tyree is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
Laptop won't start- Reboot without CD?/Force DVD to eject.
I recently got a new laptop (Samsung Chronos 700Z5A-A01) and it all worked fine for the first 2,5days until it performed an automatic windows update (Windows 7). The laptop starts up to the first startup screen (the one saying ”Samsung” and F2 for setup och F4 for recovery). The screen will...
Jessna Windows 7 Support, Windows Vista Support 3 02-14-2012 06:42 PM
Why does a certain DVD break my DVD drive?
I am having a problem with my Asus DRW-2014L1T 20x DVD-RW drive (in use since 2008) which I can't diagnose. I've burned some DVDs and read others today successfully, but something different happens when I put a certain "rogue" DVD in the drive. I get a solid green light for a while, then a flashing...
GregJ Removable Media Drives 3 01-05-2012 07:16 PM
DVD drives in 2 new computer not reading blank DVD's
Both my HL-DT-ST DVD+RW GH50N drive on my fairly new Dell Studio XPS desktop computer AND the DVDWBD TS-LB23L drive on my nearly brand new HP laptop, both with i7 processors, stopped reading blank CD's and DVD's shortly after I installed Sony's PMB (Picture Motion Browser), but still read discs...
merrymaui Removable Media Drives 1 10-22-2011 07:35 AM
[SOLVED] DVD Drive not reading any sort of disc's!
My HP Compaq 620 Laptop is not picking up DVD's or CD's but it is being recognized in device manager. What happened was i was watching a movie it started to skip so i took the dvd out wiped it with a dry cloth put it back in and it didnt find the disc i placed a cd in the same happened. The drive...
cbalcombe96 Laptop Support 2 01-14-2011 04:02 AM
Dvd Drive Making Computer Restart
My Specs Advent 7109B 120 GB Hard-Drive Windows 7 Proffessional (32 bit) Intel Celeron M CPU 410 @ 1.46GHz 1.50 GB Ram Dvd Drive (DVD + RW DL) = TSSTCorp Cd/DVDW TS/L632D Hi there i have been trying to solve this problem for month now. My laptop works fine without my dvd drive installed,...
mcgawn Other Hardware Support 5 01-02-2011 12:43 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2


All times are GMT -7. The time now is 04:22 AM.


Copyright 2001 - 2014, Tech Support Forum

Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts