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External Hard disk dropped. produces clicking noise. not working. warranty void?

This is a discussion on External Hard disk dropped. produces clicking noise. not working. warranty void? within the Removable Media Drives forums, part of the Tech Support Forum category. I purchased 1 tb external WD hard drive 4 months back. Today, I dropped it accidentally from my table. Now


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Old 10-07-2011, 11:49 AM   #1
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I purchased 1 tb external WD hard drive 4 months back.

Today, I dropped it accidentally from my table. Now it is not working. Produces clicking noise. Is it dead? The data was not important but I need a functional hard disk.

I have 3 years warranty. The manufacturers are asking to ship the hard drive and then they will mail me the replacement. Is the warranty on my hard drive void?
There are no visible damage signs from outside. Further, clicking of hard drive are now common and occur for many reason apart from physical damage.
Do I have any chance that I would get a replacement?
Please help.

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Old 10-07-2011, 12:00 PM   #2
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Hi, welcome to TSF

If the hard drive is clicking, it will need to be replaced. Backup your data and send the drive back to the manufacturer. They will be able to tell you if the damage is covered by the warranty.
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