DVD Drive not working

craigs85 · 01-31-2012, 10:20 AM

Hi there.
I have a slim acer aspire ax3812 and I'm having an issue with it. The OS is Windows 7.

The dvd drive didn't work, so I replaced it with a new one, but the new one doesn't work either.

It detects in My COmputer fine, and you can eject it by right clicking on the drive, but when a disc is inserted, nothing plays.

I have tried audio cd's and installer cd's but nothing.

Could anyone give some advice?

Thanks in advance,

Craig

**JackBauer_24** · 01-31-2012, 10:29 AM

Go to device manager. Is the DVD drive listed?

Check the dvd drive cables in the tower to see if they are setted correctly.

Is the drive a SATA drive or a IDE drive?

craigs85 · 01-31-2012, 10:35 AM

Hi there and thanks for the quick reply.

The DVD Drive is listed in Device manager.
I have checked all the cables. It is SATA.

The motherboard has 2 sata ports, 1 for the hard drive and 1 for the dvd drive.

I have swapped them over to see if it makes a difference, but it doesn't, and the hard drive still works, so it doesn't look like theres anything wrong with the sata port on the board.

I have also used new cables.

Really can't work it out.

Also, to update, I've tried both cd's and dvds. And same thing.

**JackBauer_24** · 01-31-2012, 10:48 AM

Try the dvd drive in another computer if possible. Or another dvd or cd drive in your computer if possible.

craigs85 · 01-31-2012, 11:48 AM

I shall give it a go, but probably tomorrow now.

Thanks for help so far.

Craig

tomlayer · 02-01-2012, 12:22 AM

Read these instructions and do follow.
Go into the run command and start registry editor (Regedt32.exe).
Find the right key in the registry.
you can locate Upper Filters value under the following key in the registry:
HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > Class > {4D36E965-E325-11CE-BFC1-08002BE10318}

if you see upper filtter key left click it and press delete, then conform yes
then you should restart your system and check dvd drive again..

spunk.funk · 02-01-2012, 12:49 AM

Try this: CD-R drive or CD-RW drive is not recognized as a recordable device

craigs85 · 02-02-2012, 11:52 AM

Right then, I tried it in another PC, and it works fine the drive does.
So that means its something on the slim acer.

I had a look in the registry as the post a few above suggested, and removed the Upper Filter key as suggested, this didn't make a difference.

Can anyone suggest anything else I could try?

Many thanks,

Craig

**JackBauer_24** · 02-02-2012, 11:54 AM

Give us all specs of your machine mainly your motherboard make and model also Bios name and revision number.

craigs85 · 02-02-2012, 12:15 PM

Hi there.
Right then,

Acer Aspire AX3812
Motherboard is a DIG43L
Bios Version is P01-A0 and the Bios release date is 08/16/09
Its American Megatrends.
Windows 7 Home Premium 64bit
Intel Core 2 Quad Processor Q8300
4GB DDR2 Ram
1TB Hard Drive
Integrated X4500 Intel GMA.

**JackBauer_24** · 02-02-2012, 12:43 PM

Go to Acer website and (Follow the links) download the Chipset drivers and install them reboot. Then go back to the website and download and install the SATA drivers then reboot. I would also recommend downloading the graphics drivers if your drivers are older than the ones listed on the website.

Also there is a updated Version for your bios I would first download the bios update install first then install the chipset then the sata update then any other drivers you may need.

craigs85 · 02-02-2012, 01:51 PM

Hi again.
Just installed the latest Bios, Chipset, Sata ad Gfx drivers, but it hasn't made any difference.

Drive still appears in My Computer, but doesn't nothing when a disc is inserted, and when you double click it, it ejects the tray and says please insert disc.

I haven't a clue whats wrong.

Is there anything else I can try?

Thanks for help so far.

Craig

**JackBauer_24** · 02-02-2012, 04:45 PM

This is odd. Does this happen to all types of Media Disks?

dai · 02-02-2012, 07:08 PM

try fixit

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

spunk.funk · 02-03-2012, 01:12 AM

Did you try DAI's suggestion? Which was suggested back in Post #7 as well.

craigs85 · 02-05-2012, 05:26 AM

Hi all.

Yes, I tried the suggestion in post 7, however, windows does already recognise it as a recording device.

Still having the issues.

I played around with various disc types:

When I put in a DVD DL disc (blank discs and discs that are full) - it detects it as a blank disc.
Standard DVD's (blank and not blank) - detect as blank.
I've just tried burning a dvd, and it freezes when 'performing final steps to finalise the dvd'.

I can't think what it could be!

dai · 02-05-2012, 05:59 PM

check for a firmware update for the drive

what power supply

brand
model
wattage

craigs85 · 02-07-2012, 10:27 AM

I've checked for the firmware update but it appears to be at the latest version.
Not too sure about the power supply as I'm not currently at home at the minute.

Anyone think it might be worth re-installing it?
If so, how can I do it without a disc? I'm presuming there will be a recovery partition on there, but how can I start the recovery process? Thanks.