Go Back   Tech Support Forum > Hardware Support > Removable Media Drives

DVD Drive not working

This is a discussion on DVD Drive not working within the Removable Media Drives forums, part of the Tech Support Forum category. Hi there. I have a slim acer aspire ax3812 and I'm having an issue with it. The OS is Windows


Reply
 
Thread Tools Search this Thread
Old 01-31-2012, 10:20 AM   #1
Registered Member
 
Join Date: Sep 2007
Location: Derbyshire, UK
Posts: 233
OS: Windows Vista



Hi there.
I have a slim acer aspire ax3812 and I'm having an issue with it. The OS is Windows 7.

The dvd drive didn't work, so I replaced it with a new one, but the new one doesn't work either.

It detects in My COmputer fine, and you can eject it by right clicking on the drive, but when a disc is inserted, nothing plays.

I have tried audio cd's and installer cd's but nothing.

Could anyone give some advice?

Thanks in advance,

Craig

__________________
craigs85 is offline   Reply With Quote
Old 01-31-2012, 10:29 AM   #2
Moderator
- Microsoft Support
 
JackBauer_24's Avatar
 
Join Date: Sep 2011
Location: New York, USA
Posts: 5,409
OS: Windows 8.1 64bit/Ubuntu 14 LTS 64bit via Vm Player

My System


Go to device manager. Is the DVD drive listed?

Check the dvd drive cables in the tower to see if they are setted correctly.

Is the drive a SATA drive or a IDE drive?

__________________

Virus Help
Ubuntu Live CD
PC Running Slow?
Memtest
UBCD
Remember dust buildup in your PC can be a killer!!
JackBauer_24 is offline   Reply With Quote
Old 01-31-2012, 10:35 AM   #3
Registered Member
 
Join Date: Sep 2007
Location: Derbyshire, UK
Posts: 233
OS: Windows Vista



Hi there and thanks for the quick reply.

The DVD Drive is listed in Device manager.
I have checked all the cables. It is SATA.

The motherboard has 2 sata ports, 1 for the hard drive and 1 for the dvd drive.

I have swapped them over to see if it makes a difference, but it doesn't, and the hard drive still works, so it doesn't look like theres anything wrong with the sata port on the board.

I have also used new cables.

Really can't work it out.

Also, to update, I've tried both cd's and dvds. And same thing.
__________________
craigs85 is offline   Reply With Quote
Old 01-31-2012, 10:48 AM   #4
Moderator
- Microsoft Support
 
JackBauer_24's Avatar
 
Join Date: Sep 2011
Location: New York, USA
Posts: 5,409
OS: Windows 8.1 64bit/Ubuntu 14 LTS 64bit via Vm Player

My System


Try the dvd drive in another computer if possible. Or another dvd or cd drive in your computer if possible.
__________________

Virus Help
Ubuntu Live CD
PC Running Slow?
Memtest
UBCD
Remember dust buildup in your PC can be a killer!!
JackBauer_24 is offline   Reply With Quote
Old 01-31-2012, 11:48 AM   #5
Registered Member
 
Join Date: Sep 2007
Location: Derbyshire, UK
Posts: 233
OS: Windows Vista



I shall give it a go, but probably tomorrow now.

Thanks for help so far.

Craig
__________________
craigs85 is offline   Reply With Quote
Old 02-01-2012, 12:22 AM   #6
Registered User
 
Join Date: Jan 2012
Posts: 2
OS: xp



Read these instructions and do follow.
Go into the run command and start registry editor (Regedt32.exe).
Find the right key in the registry.
you can locate Upper Filters value under the following key in the registry:
HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > Class > {4D36E965-E325-11CE-BFC1-08002BE10318}

if you see upper filtter key left click it and press delete, then conform yes
then you should restart your system and check dvd drive again..
__________________
tomlayer is offline   Reply With Quote
Old 02-01-2012, 12:49 AM   #7
TSF Team, Emeritus
 
spunk.funk's Avatar
 
Join Date: May 2010
Location: Los Angeles
Posts: 27,959
OS: Windows 8 64, Windows 7 64 Bit SP1, XP SP3, Mac OSX

My System


Try this: CD-R drive or CD-RW drive is not recognized as a recordable device
spunk.funk is offline   Reply With Quote
Old 02-02-2012, 11:52 AM   #8
Registered Member
 
Join Date: Sep 2007
Location: Derbyshire, UK
Posts: 233
OS: Windows Vista



Right then, I tried it in another PC, and it works fine the drive does.
So that means its something on the slim acer.

I had a look in the registry as the post a few above suggested, and removed the Upper Filter key as suggested, this didn't make a difference.

Can anyone suggest anything else I could try?

Many thanks,

Craig
__________________
craigs85 is offline   Reply With Quote
Old 02-02-2012, 11:54 AM   #9
Moderator
- Microsoft Support
 
JackBauer_24's Avatar
 
Join Date: Sep 2011
Location: New York, USA
Posts: 5,409
OS: Windows 8.1 64bit/Ubuntu 14 LTS 64bit via Vm Player

My System


Give us all specs of your machine mainly your motherboard make and model also Bios name and revision number.
__________________

Virus Help
Ubuntu Live CD
PC Running Slow?
Memtest
UBCD
Remember dust buildup in your PC can be a killer!!
JackBauer_24 is offline   Reply With Quote
Old 02-02-2012, 12:15 PM   #10
Registered Member
 
Join Date: Sep 2007
Location: Derbyshire, UK
Posts: 233
OS: Windows Vista



Hi there.
Right then,

Acer Aspire AX3812
Motherboard is a DIG43L
Bios Version is P01-A0 and the Bios release date is 08/16/09
Its American Megatrends.
Windows 7 Home Premium 64bit
Intel Core 2 Quad Processor Q8300
4GB DDR2 Ram
1TB Hard Drive
Integrated X4500 Intel GMA.
__________________
craigs85 is offline   Reply With Quote
Old 02-02-2012, 12:43 PM   #11
Moderator
- Microsoft Support
 
JackBauer_24's Avatar
 
Join Date: Sep 2011
Location: New York, USA
Posts: 5,409
OS: Windows 8.1 64bit/Ubuntu 14 LTS 64bit via Vm Player

My System


Go to Acer website and (Follow the links) download the Chipset drivers and install them reboot. Then go back to the website and download and install the SATA drivers then reboot. I would also recommend downloading the graphics drivers if your drivers are older than the ones listed on the website.

Also there is a updated Version for your bios I would first download the bios update install first then install the chipset then the sata update then any other drivers you may need.
__________________

Virus Help
Ubuntu Live CD
PC Running Slow?
Memtest
UBCD
Remember dust buildup in your PC can be a killer!!
JackBauer_24 is offline   Reply With Quote
Old 02-02-2012, 01:51 PM   #12
Registered Member
 
Join Date: Sep 2007
Location: Derbyshire, UK
Posts: 233
OS: Windows Vista



Hi again.
Just installed the latest Bios, Chipset, Sata ad Gfx drivers, but it hasn't made any difference.

Drive still appears in My Computer, but doesn't nothing when a disc is inserted, and when you double click it, it ejects the tray and says please insert disc.

I haven't a clue whats wrong.

Is there anything else I can try?

Thanks for help so far.

Craig
__________________
craigs85 is offline   Reply With Quote
Old 02-02-2012, 04:45 PM   #13
Moderator
- Microsoft Support
 
JackBauer_24's Avatar
 
Join Date: Sep 2011
Location: New York, USA
Posts: 5,409
OS: Windows 8.1 64bit/Ubuntu 14 LTS 64bit via Vm Player

My System


This is odd. Does this happen to all types of Media Disks?
__________________

Virus Help
Ubuntu Live CD
PC Running Slow?
Memtest
UBCD
Remember dust buildup in your PC can be a killer!!
JackBauer_24 is offline   Reply With Quote
Old 02-02-2012, 07:08 PM   #14
dai
TSF Team, Emeritus
 
Join Date: Jul 2004
Location: west australia
Posts: 74,478
OS: win 7 32x 64x rtm



try fixit

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
__________________
dai is offline   Reply With Quote
Old 02-03-2012, 01:12 AM   #15
TSF Team, Emeritus
 
spunk.funk's Avatar
 
Join Date: May 2010
Location: Los Angeles
Posts: 27,959
OS: Windows 8 64, Windows 7 64 Bit SP1, XP SP3, Mac OSX

My System


Did you try DAI's suggestion? Which was suggested back in Post #7 as well.
spunk.funk is offline   Reply With Quote
Old 02-05-2012, 05:26 AM   #16
Registered Member
 
Join Date: Sep 2007
Location: Derbyshire, UK
Posts: 233
OS: Windows Vista



Hi all.

Yes, I tried the suggestion in post 7, however, windows does already recognise it as a recording device.

Still having the issues.

I played around with various disc types:

When I put in a DVD DL disc (blank discs and discs that are full) - it detects it as a blank disc.
Standard DVD's (blank and not blank) - detect as blank.
I've just tried burning a dvd, and it freezes when 'performing final steps to finalise the dvd'.

I can't think what it could be!
__________________
craigs85 is offline   Reply With Quote
Old 02-05-2012, 05:59 PM   #17
dai
TSF Team, Emeritus
 
Join Date: Jul 2004
Location: west australia
Posts: 74,478
OS: win 7 32x 64x rtm



check for a firmware update for the drive

what power supply

brand
model
wattage
__________________
dai is offline   Reply With Quote
Old 02-07-2012, 10:27 AM   #18
Registered Member
 
Join Date: Sep 2007
Location: Derbyshire, UK
Posts: 233
OS: Windows Vista



I've checked for the firmware update but it appears to be at the latest version.
Not too sure about the power supply as I'm not currently at home at the minute.

Anyone think it might be worth re-installing it?
If so, how can I do it without a disc? I'm presuming there will be a recovery partition on there, but how can I start the recovery process? Thanks.

__________________
craigs85 is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
Why does a certain DVD break my DVD drive?
I am having a problem with my Asus DRW-2014L1T 20x DVD-RW drive (in use since 2008) which I can't diagnose. I've burned some DVDs and read others today successfully, but something different happens when I put a certain "rogue" DVD in the drive. I get a solid green light for a while, then a flashing...
GregJ Removable Media Drives 3 01-05-2012 07:16 PM
DVD drive not recognising discs
Hi I'm having trouble with the DVD drive on my PC. The DVD drive has stopped recognising CDs and DVDs. Whenever I insert a CD/DVD, it spins, but when I try to open the content on the disc, it says "Insert a disk". I have tried many discs, both blank and with content on, including those that...
Buddlegrug Other Hardware Support 1 09-29-2011 05:21 AM
External hard drive not being recognised
Hi, My external hard drive last night started playing up. I was watching a movie and at points it would freeze and I would have to close my media player and reopen and skip about a minute of the movie as it would always freeze at the same points. I tested with another video I know worked a few...
shonfield Hard Drive Support 16 02-16-2011 10:57 PM
XXCLONE the easy world of boot drive cloning
Welcome to the kindergarten easy world of boot drive cloning. :wave: This project will demonstrate how to make an exact bootable clone (copy) of your existing hard drive. After the cloning process is complete, you may select which ever drive you want to boot from in the future. You shall...
linderman Hard Drive Support 0 12-26-2006 04:59 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2


All times are GMT -7. The time now is 06:50 AM.


Copyright 2001 - 2014, Tech Support Forum

Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts