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CD/DVD-ROM Device Not Burning

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Old 07-28-2010, 06:05 PM   #1
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Drive working fine until yesterday. Have burned dvd's and cd's. Problems started when I tried to install a second cd-r drive, had ide set to master and slave. Noticed that when I put dvd-r into correct drive it changed the drive from dvd-r to cd-rom. None of my burning software (pinnacle, nero, etc.) will recognize drive as dvd-r. Took out second drive (cd-r) and switch dvd-r back to cs. Everything is as it was however still have same problem of dvd-r switching to cd-rom and not being able to burn. Have tried to use help from http://support.microsoft.com/kb/982116 but there are no upper or lower filters to remove. I have uninstalled from device manager and reboot but still have problem.
Compaq Presario SR1000 SR1820NX windows XP media center
This might or might not help, saw where it was asked for in another thread...

===============================================
Filter Driver Load Order - ImgBurn v2.5.1.0
===============================================

Upper Device Filter: redbook
Upper Class Filter: [None Found]
Device: CD/DVD-ROM Device
Lower Class Filter: [None Found]
Lower Device Filter: imapi

Filter Name: redbook
File Name: C:\WINDOWS\system32\DRIVERS\redbook.sys
File Version: 5.1.2600.5512 (xpsp.080413-2108)
File Description: Redbook Audio Filter Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.5512
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.

Filter Name: imapi
File Name: C:\WINDOWS\system32\DRIVERS\imapi.sys
File Version: 5.1.2600.5512 (xpsp.080413-2108)
File Description: IMAPI Kernel Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.5512
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.

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Old 07-29-2010, 11:53 AM   #2
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Doesn't matter how it is recognized (CD, DVD, etc.). Is the driver recognized by Windows? Is it able to read CD's? DVD's? If it's recognized and able to read discs, then simply reinstall your burning application(s).

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Old 07-29-2010, 01:11 PM   #3
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As far as I know it's being recognized. Don't really have the option to uninstall and install all of my programs as I am working on some projects in some of them (pinnacle mainly) and if I uninstall I will loose hours of work. Installed ImgBurn v2.5.1.0 after I started having the problem and it gave a write error and wouldn't burn either. Seems that a newly installed program should work, right? Does that mean my drive is dieing or maybe needs the lens cleaned? Are there any steps I can go through to find out exactly what's going on with the drive? Haven't tried to see if it will read other disc, will do that as soon as I'm back home. However when I put in a blank dvd-r it doesn't have the pop up that used to come up with different options for the disc.
Thanks for the quick response.
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Old 07-29-2010, 01:45 PM   #4
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If it's is recognized by the motherboard, it will be listed in the BIOS and you may see it during bootup. If it's recognized by Windows, it will be listed in Device Manager / DVD/CD-ROM drives...in which case you can also verify that it doesn't have a yellow ! next to the name and that states if it is working properly or not.

Assuming it is recognized properly, try uninstalling the device listed in Device Manager and reboot. Windows will reload the device and drivers as it boots. Testing to see if it will read any other discs will also assist in trouble shooting. Aside from that, I'd asuspect a failing drive. At which point the only way to know for sure would be to test the drive in another PC or simply install a new drive.
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Old 07-29-2010, 11:17 PM   #5
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Quote:
Originally Posted by Scottie1105 View Post
I have uninstalled from device manager and reboot but still have problem.
Compaq Presario SR1000 SR1820NX windows XP media center
It is recognized with no yellow !. Device manager says device working properly. I've tried putting in a DVD and it will play, but no auto-play. Have to double click icon for movie to play.
Got my external DVD R/RW back from my Gf this evening and tried to burn with it with same programs that won't burn on the internal drive and worked like a charm.
If the external drive works (plays and burns) and the internal will play movies but not burn what's next?
Appreciate your quick responses.
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Old 07-30-2010, 06:16 AM   #6
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Sounds like two seperate issues. Auto-play is a Windows OS/registry issue.

As the drive will play DVD's, the drive is at least partially working. Assuming the DVD was a store bought movie DVD, test with a previously burned DVD just to ensure the drive can still read burned media. Aside from that, test with a different and newly installed burning application such as ImgBurn. That will eliminate application/registry issues.
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Old 07-30-2010, 08:23 PM   #7
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Ok here's what I've done and found out so far. Tried other DVD's (commercial) and previously burnt. Drive will play both but sound and video are choppy. Tried burning a couple of images with Imgburn with a CD-R and drive worked. So I thought hey, problem might be solve so I tried to burn a DVD-R with no luck. Copied both lists from ImgBurn, the working CD-R and the failed DVD-R.

SUCCESSFUL CD-R BURN

I 14:22:37 ImgBurn Version 2.5.1.0 started!
I 14:22:37 Microsoft Windows XP Media Center Edition (5.1, Build 2600 : Service Pack 3)
I 14:22:37 Total Physical Memory: 2,030,056 KB - Available: 1,085,876 KB
W 14:22:37 Drive D:\ (FAT32) does not support single files > 4 GB in size.
I 14:22:38 Initialising SPTI...
I 14:22:38 Searching for SCSI / ATAPI devices...
I 14:22:38 -> Drive 1 - Info: TSSTcorp CD/DVDW TS-H552L 0614 (E:) (ATA)
I 14:22:38 Found 1 DVD±RW!
I 14:25:21 Operation Started!
I 14:25:21 Building Image Tree...
W 14:25:21 Skipped Hidden File: F:\beech fork from angie\New Folder\Thumbs.db
I 14:25:26 Checking Directory Depth...
I 14:25:26 Calculating Totals...
I 14:25:26 Preparing Image...
I 14:25:26 Checking Path Length...
I 14:25:26 Contents: 2 Files, 0 Folders
I 14:25:26 Content Type: Data
I 14:25:26 Data Type: MODE1/2048
I 14:25:26 File System(s): ISO9660, UDF (1.02)
I 14:25:26 Volume Label: New Folder
I 14:25:26 Size: 3,367,343 bytes
I 14:25:26 Sectors: 1,645
I 14:25:26 Image Size: 3,932,160 bytes
I 14:25:26 Image Sectors: 1,920
I 14:25:29 Operation Successfully Completed! - Duration: 00:00:08
I 14:25:29 Operation Started!
I 14:25:29 Source File: -==/\/[BUILD IMAGE]\/\==-
I 14:25:29 Source File Sectors: 1,920 (MODE1/2048)
I 14:25:29 Source File Size: 3,932,160 bytes
I 14:25:29 Source File Volume Identifier: New Folder
I 14:25:29 Source File Application Identifier: IMGBURN V2.5.1.0 - THE ULTIMATE IMAGE BURNER!
I 14:25:29 Source File Implementation Identifier: ImgBurn
I 14:25:29 Source File File System(s): ISO9660, UDF (1.02)
I 14:25:29 Destination Device: [2:0:0] TSSTcorp CD/DVDW TS-H552L 0614 (E:) (ATA)
I 14:25:29 Destination Media Type: CD-R (Disc ID: 97m26s66f, CMC Magnetics Corp.)
I 14:25:29 Destination Media Sectors: 359,844
I 14:25:29 Write Mode: CD
I 14:25:29 Write Type: SAO
I 14:25:29 Write Speed: MAX
I 14:25:29 Lock Volume: Yes
I 14:25:29 Test Mode: No
I 14:25:29 OPC: No
I 14:25:29 BURN-Proof: Enabled
I 14:25:29 Write Speed Successfully Set! - Effective: 7,056 KB/s (40x)
I 14:25:29 Filling Buffer... (40 MB)
I 14:25:29 Writing LeadIn...
I 14:25:50 Writing Session 1 of 1... (1 Track, LBA: 0 - 1919)
I 14:25:50 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 1919)
I 14:25:53 Synchronising Cache...
I 14:26:09 Exporting Graph Data...
I 14:26:09 Graph Data File: C:\Documents and Settings\Compaq_Administrator\Application Data\ImgBurn\Graph Data Files\TSSTcorp_CD-DVDW_TS-H552L_0614_FRIDAY-JULY-30-2010_2-25_PM_97m26s66f_MAX.ibg
I 14:26:09 Export Successfully Completed!
I 14:26:09 Operation Successfully Completed! - Duration: 00:00:40
I 14:26:09 Average Write Rate: 1,920 KB/s (12.8x) - Maximum Write Rate: 1,920 KB/s (12.8x)
I 14:26:09 Cycling Tray before Verify...
W 14:26:14 Waiting for device to become ready...
I 14:26:24 Device Ready!
I 14:26:27 Operation Started!
I 14:26:27 Source Device: [2:0:0] TSSTcorp CD/DVDW TS-H552L 0614 (E:) (ATA)
I 14:26:27 Source Media Type: CD-R
I 14:26:27 Image File: -==/\/[BUILD IMAGE]\/\==-
I 14:26:27 Image File Sectors: 1,920 (MODE1/2048)
I 14:26:27 Image File Size: 3,932,160 bytes
I 14:26:27 Image File Volume Identifier: New Folder
I 14:26:27 Image File Application Identifier: IMGBURN V2.5.1.0 - THE ULTIMATE IMAGE BURNER!
I 14:26:27 Image File Implementation Identifier: ImgBurn
I 14:26:27 Image File File System(s): ISO9660, UDF (1.02)
I 14:26:27 Read Speed (Data/Audio): MAX / MAX
I 14:26:28 Verifying Session 1 of 1... (1 Track, LBA: 0 - 1919)
I 14:26:28 Verifying Track 1 of 1... (MODE1/2048, LBA: 0 - 1919)
I 14:26:32 Exporting Graph Data...
I 14:26:32 Graph Data File: C:\Documents and Settings\Compaq_Administrator\Application Data\ImgBurn\Graph Data Files\TSSTcorp_CD-DVDW_TS-H552L_0614_FRIDAY-JULY-30-2010_2-25_PM_97m26s66f_MAX.ibg
I 14:26:33 Export Successfully Completed!
I 14:26:33 Operation Successfully Completed! - Duration: 00:00:05
I 14:26:33 Average Verify Rate: 960 KB/s (6.4x) - Maximum Verify Rate: 960 KB/s (6.4x)


ERROR MESSAGE AND UNSUCCESSFUL DVD-R BURN

I/O Error!

Device: [2:0:0] TSSTcorp CD/DVDW TS-H552L 0614 (E:) (ATA)

ScsiStatus: 0x02
Interpretation: Check Condition

CDB: SA 00 00 00 17 E0 00 00 20 00
Interpretation: Write (10) - Sectors: 6112 - 6143

Sense Area: 71 00 03 00 00 00 00 0A 00 00 00 00 0C 00 00 00 00 00
Interpretation: Write Error

retry cancle



I 14:51:46 ImgBurn Version 2.5.1.0 started!
I 14:51:46 Microsoft Windows XP Media Center Edition (5.1, Build 2600 : Service Pack 3)
I 14:51:46 Total Physical Memory: 2,030,056 KB - Available: 1,105,888 KB
W 14:51:46 Drive D:\ (FAT32) does not support single files > 4 GB in size.
I 14:51:46 Initialising SPTI...
I 14:51:46 Searching for SCSI / ATAPI devices...
I 14:51:46 -> Drive 1 - Info: TSSTcorp CD/DVDW TS-H552L 0614 (E:) (ATA)
I 14:51:46 Found 1 DVD±RW!
I 14:52:07 Operation Started!
I 14:52:07 Building Image Tree...
I 14:52:12 Checking Directory Depth...
I 14:52:12 Calculating Totals...
I 14:52:12 Preparing Image...
I 14:52:12 Checking Path Length...
I 14:52:12 Contents: 1 File, 0 Folders
I 14:52:12 Content Type: DivX Video
I 14:52:12 Data Type: MODE1/2048
I 14:52:12 File System(s): ISO9660, Joliet
I 14:52:12 Volume Label: New Folder
I 14:52:12 Size: 1,552,408,576 bytes
I 14:52:12 Sectors: 758,012
I 14:52:12 Image Size: 1,552,482,304 bytes
I 14:52:12 Image Sectors: 758,048
I 14:52:16 Operation Successfully Completed! - Duration: 00:00:08
I 14:52:16 Operation Started!
I 14:52:16 Source File: -==/\/[BUILD IMAGE]\/\==-
I 14:52:16 Source File Sectors: 758,048 (MODE1/2048)
I 14:52:16 Source File Size: 1,552,482,304 bytes
I 14:52:16 Source File Volume Identifier: New Folder
I 14:52:16 Source File Application Identifier: ImgBurn v2.5.1.0 - The Ultimate Image Burner!
I 14:52:16 Source File Implementation Identifier: ImgBurn v2.5.1.0
I 14:52:16 Source File File System(s): ISO9660, Joliet
I 14:52:16 Destination Device: [2:0:0] TSSTcorp CD/DVDW TS-H552L 0614 (E:) (ATA)
I 14:52:16 Destination Media Type: DVD-R (Disc ID: UME02) (Speeds: 4x, 8x, 12x, 16x)
I 14:52:16 Destination Media Sectors: 2,298,496
I 14:52:16 Write Mode: DVD
I 14:52:16 Write Type: DAO
I 14:52:16 Write Speed: MAX
I 14:52:16 Link Size: Auto
I 14:52:16 Lock Volume: Yes
I 14:52:16 Test Mode: No
I 14:52:16 OPC: No
I 14:52:16 BURN-Proof: Enabled
I 14:52:16 Write Speed Successfully Set! - Effective: 22,160 KB/s (16x)
I 14:52:17 Filling Buffer... (40 MB)
I 14:52:19 Writing LeadIn...
I 14:52:54 Writing Session 1 of 1... (1 Track, LBA: 0 - 758047)
I 14:52:54 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 758047)
W 14:57:49 Failed to Write Sectors 6112 - 6143 - Reason: Write Error
W 14:57:49 Retrying (1 of 20)...
W 14:57:49 Retry Failed - Reason: Logical Block Address out of Range
W 14:57:49 Retrying (2 of 20)...
W 14:57:49 Retry Failed - Reason: Logical Block Address out of Range
W 14:57:49 Retrying (3 of 20)...
W 14:57:49 Retry Failed - Reason: Logical Block Address out of Range
W 14:57:49 Retrying (4 of 20)...
W 14:57:49 Retry Failed - Reason: Logical Block Address out of Range
W 14:57:49 Retrying (5 of 20)...
W 14:57:49 Retry Failed - Reason: Logical Block Address out of Range
W 14:57:49 Retrying (6 of 20)...
W 14:57:49 Retry Failed - Reason: Logical Block Address out of Range
W 14:57:49 Retrying (7 of 20)...
W 14:57:49 Retry Failed - Reason: Logical Block Address out of Range
W 14:57:49 Retrying (8 of 20)...
W 14:57:49 Retry Failed - Reason: Logical Block Address out of Range
W 14:57:49 Retrying (9 of 20)...
W 14:57:49 Retry Failed - Reason: Logical Block Address out of Range
W 14:57:49 Retrying (10 of 20)...
W 14:57:49 Retry Failed - Reason: Logical Block Address out of Range
W 14:57:49 Retrying (11 of 20)...
W 14:57:49 Retry Failed - Reason: Logical Block Address out of Range
W 14:57:49 Retrying (12 of 20)...
W 14:57:49 Retry Failed - Reason: Logical Block Address out of Range
W 14:57:49 Retrying (13 of 20)...
W 14:57:49 Retry Failed - Reason: Logical Block Address out of Range
W 14:57:49 Retrying (14 of 20)...
W 14:57:49 Retry Failed - Reason: Logical Block Address out of Range
W 14:57:49 Retrying (15 of 20)...
W 14:57:49 Retry Failed - Reason: Logical Block Address out of Range
W 14:57:49 Retrying (16 of 20)...
W 14:57:49 Retry Failed - Reason: Logical Block Address out of Range
W 14:57:49 Retrying (17 of 20)...
W 14:57:49 Retry Failed - Reason: Logical Block Address out of Range
W 14:57:49 Retrying (18 of 20)...
W 14:57:49 Retry Failed - Reason: Logical Block Address out of Range
W 14:57:49 Retrying (19 of 20)...
W 14:57:49 Retry Failed - Reason: Logical Block Address out of Range
W 14:57:49 Retrying (20 of 20)...
W 14:57:49 Retry Failed - Reason: Logical Block Address out of Range
E 16:18:19 Failed to Write Sectors 6112 - 6143 - Reason: Write Error
I 16:18:19 Synchronising Cache...
W 16:18:25 User opted to skip the 'Close Track/Session/Disc' functions.
E 16:18:25 Failed to Write Image!
I 16:18:25 Exporting Graph Data...
I 16:18:25 Graph Data File: C:\Documents and Settings\Compaq_Administrator\Application Data\ImgBurn\Graph Data Files\TSSTcorp_CD-DVDW_TS-H552L_0614_FRIDAY-JULY-30-2010_2-52_PM_UME02_MAX.ibg
I 16:18:25 Export Successfully Completed!
E 16:18:25 Operation Failed! - Duration: 01:26:08
I 16:18:25 Average Write Rate: 2 KB/s (0.0x) - Maximum Write Rate: 678 KB/s (0.5x)


Hope these help to shed some light on this.
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Old 07-30-2010, 08:27 PM   #8
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Oh yeah, the Auto Play still isn't working also. Checked to see if it's still checked to prompt each time and it is so I don't know what's up with that either.
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Old 08-03-2010, 02:09 PM   #9
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I'm not that familiar with ImgBurn error logs, it doesn't appear to be very helpful. As you are using an ATA drive, goto Device Manager / Primary IDE Channel (or Secondary IDE Channel - depends on which controller the drive is attached) / Advanced Settings / and ensure the Transfer Mode is set to "DMA if available" and that the current mode is NOT PIO mode.
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Old 08-04-2010, 07:56 AM   #10
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Ok, I know I have two Primary and two secondary IDE Channels listed. I have the ATA drive on one and a 30gb hard drive installed on another so that should only be one primary and one secondary correct? Then why would device manager be displaying two of each. Can I uninstall all of them and restart and see if windows only puts back two, a primary and a secondary? I will be able to check on the Transfer Mode tomorrow as I am house sitting and won't return home till then. I will check back for answer to this first and if able will do this first and then see which transfer mode windows is setting them at when re-install is finished if applicable.
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Old 08-04-2010, 11:26 AM   #11
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Windows sometimes does weird things like that. Yes, you should be able to delete/uninstall them all and reboot.

Also, as you have them connected to both IDE channels. Both devices should be set as Master and connected to the end connector on the cable.
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Old 08-05-2010, 07:56 AM   #12
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Originally the DVD drive was set to CS (cable select) so that's what I set it back to. Thought that seemed right cause I remembered I'd read somewhere that you could cause issues if you set a Master with no Slave and vice versa Slave with no Master. I can change it if necessary. Will check that and the Transfer Mode this evening when I get back to my computer. Thanks thus far for all your help and knowledge.
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Old 08-05-2010, 09:12 AM   #13
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CS will typically work fine. If that is how it was previously setup, then it shouldn't be an issue. I've always set mine to Master/Slave without issue.

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