Let's get one computer working first.
Reset the router to factory defaults by holding the reset button down for 15 seconds with power on. The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems. If you require PPPoE configuration for the DSL modem, that will have to be configured to match the ISP requirements.
- Turn off everything, the modem, router, computer.
- Connect the modem to the router's WAN/Internet port.
- Connect the computer to one of the router's LAN/Network ports.
- Turn on the modem, wait for a steady connect light.
- Turn on the router, wait for two minutes.
- Boot the computer.
When the computer is completely booted, let's see this.
Hold the Windows
key and press R
, then type CMD
to open a command prompt:
In the command prompt window that opens, type type the following command:
Right click in the command window and choose Select All
, then hit Enter
Paste the results in a message here.
If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.