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[SOLVED] Wired connection does not work, but wireless does. Any solution available?

This is a discussion on [SOLVED] Wired connection does not work, but wireless does. Any solution available? within the Modems/Cable/DSL/Satellite forums, part of the Tech Support Forum category. Just 2 days ago I realized that the wired connection will not let me connect to the internet at all.


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Old 02-27-2012, 06:58 PM   #1
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Just 2 days ago I realized that the wired connection will not let me connect to the internet at all. However, I have a wireless connection and it lets me connect to the internet. I don't like using the wireless connection unless necessary. I tried updating the drivers and troubleshooting, and it still won't connect. It still has that exclamation mark for the wired connection.

Does anyone have a solution? I use a Windows 7 laptop.

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Old 02-27-2012, 07:18 PM   #2
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What's the make and model of your computer? If it is a custom built system what is the make and model of the motherboard?

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Old 02-27-2012, 07:30 PM   #3
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Install the driver for your wired Network Adapter. If you have a name brand computer (HP, Dell etc) go to the manufactures support/download drivers page and type in your service tag# or your make and model# and download the Network Adapter/Ethernet driver for your computer.
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Old 02-27-2012, 08:44 PM   #4
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Originally Posted by spunk.funk View Post
Install the driver for your wired Network Adapter. If you have a name brand computer (HP, Dell etc) go to the manufactures support/download drivers page and type in your service tag# or your make and model# and download the Network Adapter/Ethernet driver for your computer.
I did. The device manager says it's working properly and I also updated the driver. No success.
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Old 02-27-2012, 09:08 PM   #5
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Ok so the device manager doesn't have a exclamation mark? I will assume then that the exclamation mark you are referring to is from the network icon down by the time.?

Can you post a ipconfig /all

Start - CMD enter

Type: ipconfig /all

Please post results by right clicking the CMD prompt window and pick select all then press ctrl-c

Then paste in your reply here
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Old 02-28-2012, 08:36 AM   #6
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Also check your cat5 ethernet cables.

Also is your WIFI enabled also when your Wired connection is enabled also? I had this issue once all they Windows is suppose to pick the dominate one then allow you to connect.
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Old 02-28-2012, 03:07 PM   #7
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Quote:
Originally Posted by Shekka View Post
Ok so the device manager doesn't have a exclamation mark? I will assume then that the exclamation mark you are referring to is from the network icon down by the time.?

Can you post a ipconfig /all

Start - CMD enter

Type: ipconfig /all

Please post results by right clicking the CMD prompt window and pick select all then press ctrl-c

Then paste in your reply here
Do I have to have my wireless and wired connection on at the same time before I post the results?
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Old 02-28-2012, 03:08 PM   #8
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Just the wired for now since it is the problem child
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Old 02-28-2012, 04:26 PM   #9
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Quote:
Originally Posted by Old Rich View Post
Just the wired for now since it is the problem child
Windows IP Configuration

Host Name . . . . . . . . . . . . : Windows7
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection* 17:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Anchorfree HSS Adapter
Physical Address. . . . . . . . . : 00-FF-91-FE-8B-80
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : 4C-0F-6E-6A-43-5F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 3C-4A-92-55-64-73
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::38ad:2f5:9988:6b6b%11(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.107.107(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 247990953
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-75-4C-EC-3C-4A-92-55-64-73

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 20:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{91FE8B80-7C51-43D5-B3C8-400393F650F6}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable ISATAP Interface {3264A251-C8EC-4E92-B562-3676C441AEA9}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{93F37F3F-055C-4C30-8491-C2E32440E046}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{4D6FF2C5-9C3C-4A32-891B-CEAD2416EE8C}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
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Old 02-28-2012, 04:39 PM   #10
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Have you ran the MS fixit tool to reset the tcp/ip on your computer yet?

If not please run it and see if that helps.

Make sure you restart the computer after it is done.

Then do another ipconfig /all and repost please.
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Old 02-28-2012, 04:39 PM   #11
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You have a Anchorfree HSS LAN Adapter is this a USB adapter? Try removing this.
Unplug the power plug to the Modem and the Router. Plug the power into just the Modem (unless you have a modem/router combo) When all the lights come up, plug in the power to the Router (unless combo of course)
Now Go to Start/Search and type inetcpl.cpl and press enter/Connections/LAN Settings. Make sure all the boxes are unchecked. Now go to Start/Search and type ncpa.cpl and press enter. Right click the Local Area connection/Properties scroll down to Internet Protocol (TCP-IP)/Properties. Make sure Obtain an IP Address and DNS Server Address Automatically are both checked. Now go to Start/Search and type CMD Right click the CMD icon and Run As Administrator. In the Command Prompt type ipconfig /release and press enter. the IP Address changes to 0.0.0.0 Now type ipconfig /flushdns and press enter. Now type ipconfig /renew. Now type ipconfig /all. You should have a new IP address try it again. If you still cannot connect please include the text output of your ipconfig /all in your next post
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Old 02-28-2012, 06:39 PM   #12
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Quote:
Originally Posted by Shekka View Post
Have you ran the MS fixit tool to reset the tcp/ip on your computer yet?

If not please run it and see if that helps.

Make sure you restart the computer after it is done.

Then do another ipconfig /all and repost please.
After doing the MS Fixit Tool, it still didn't work.

Windows IP Configuration

Host Name . . . . . . . . . . . . : Windows7
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection* 17:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Anchorfree HSS Adapter
Physical Address. . . . . . . . . : 00-FF-91-FE-8B-80
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : 4C-0F-6E-6A-43-5F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 3C-4A-92-55-64-73
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::38ad:2f5:9988:6b6b%11(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.107.107(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 247990953
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-75-4C-EC-3C-4A-92-55-64-73

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 20:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{91FE8B80-7C51-43D5-B3C8-400393F650F6}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable ISATAP Interface {3264A251-C8EC-4E92-B562-3676C441AEA9}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{93F37F3F-055C-4C30-8491-C2E32440E046}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{4D6FF2C5-9C3C-4A32-891B-CEAD2416EE8C}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
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Old 02-28-2012, 06:49 PM   #13
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Quote:
Originally Posted by spunk.funk View Post
You have a Anchorfree HSS LAN Adapter is this a USB adapter? Try removing this.
Unplug the power plug to the Modem and the Router. Plug the power into just the Modem (unless you have a modem/router combo) When all the lights come up, plug in the power to the Router (unless combo of course)
Now Go to Start/Search and type inetcpl.cpl and press enter/Connections/LAN Settings. Make sure all the boxes are unchecked. Now go to Start/Search and type ncpa.cpl and press enter. Right click the Local Area connection/Properties scroll down to Internet Protocol (TCP-IP)/Properties. Make sure Obtain an IP Address and DNS Server Address Automatically are both checked. Now go to Start/Search and type CMD Right click the CMD icon and Run As Administrator. In the Command Prompt type ipconfig /release and press enter. the IP Address changes to 0.0.0.0 Now type ipconfig /flushdns and press enter. Now type ipconfig /renew. Now type ipconfig /all. You should have a new IP address try it again. If you still cannot connect please include the text output of your ipconfig /all in your next post
It failed at the renew command. Also, I use an ethernet cable, not a USB cable.


Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /release

Windows IP Configuration

No operation can be performed on Local Area Connection* 17 while it has its medi
a disconnected.
No operation can be performed on Wireless Network Connection while it has its me
dia disconnected.
An error occurred while releasing interface Loopback Pseudo-Interface 1 : The sy
stem cannot find the file specified.


Ethernet adapter Local Area Connection* 17:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::38ad:2f5:9988:6b6b%11
Autoconfiguration IPv4 Address. . : 169.254.107.107
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 20:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter isatap.{91FE8B80-7C51-43D5-B3C8-400393F650F6}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Reusable ISATAP Interface {3264A251-C8EC-4E92-B562-3676C441AEA9}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter isatap.{93F37F3F-055C-4C30-8491-C2E32440E046}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter isatap.{4D6FF2C5-9C3C-4A32-891B-CEAD2416EE8C}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

C:\Windows\system32>ipconfig /flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\Windows\system32>ipconfig /renew

Windows IP Configuration

No operation can be performed on Local Area Connection* 17 while it has its medi
a disconnected.
No operation can be performed on Wireless Network Connection while it has its me
dia disconnected.
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Old 02-28-2012, 07:33 PM   #14
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Do you have hotspot shield installed on your system?
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Old 02-29-2012, 02:10 AM   #15
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If you have this software Anchorfree's VPN (Virtual Private Network). Hotspot Shield try uninstalling it
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Old 03-01-2012, 04:02 PM   #16
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It worked! Thanks a lot.
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Old 03-01-2012, 04:08 PM   #17
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Open a CMD prompt as admin.

Type netsh winsock reset and press enter

Then type netsh int ip reset log.txt and press enter

Reboot your computer
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Old 03-01-2012, 05:58 PM   #18
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Randomuser2349,

Glad you got it working!
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Old 10-11-2014, 01:26 PM   #19
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Quote:
Originally Posted by Shekka View Post
Have you ran the MS fixit tool to reset the tcp/ip on your computer yet?

If not please run it and see if that helps.

Make sure you restart the computer after it is done.

Then do another ipconfig /all and repost please.
I know this post is really old but I have literally just spent hours trying to fix my wired connection, I decided to try my wireless and it worked fine which led me to this post, that MS fixit tool worked a treat. Thank you so much :D

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