[SOLVED] Slow speed on Surfboard Docsis 3.0
I'm trying to help a friend w/ here internet speed. She recently upgraded to Charter's 30MB download speed. She purchased a new Motorola Surfboard Docsis 3.0 modem. The modem is working correctly and all settings on the modem signal page are good. Charter has also checked the speed coming in to the house according to them, it's correct. However, when a speed test is run on the PC to check the connection speed, it's averaging 5.5MB. The modem is connected directly to the PC which is 2.0Ghz with 2GB RAM and running Windows 7. Unfortunately another PC was not available to plug directly in to rule out an issue with the computer.
Anyone have any suggestions on what could be causing the computer's internet to be so slow? Could an issue w/ the network card or some type of network setting me the problem?