Posted from another forum cos they can't help
When I plug in my new Option Icon 225 USB data stick from Orange I get the message "the file 'gt72ubus.sys' on Globetrotter 3g+ 7.2 installation disk is needed".
No removable harddisk appears in explorer for the usb stick.
I have got it working fine on my laptop no problems, so the USB stick is fine. My laptop is running Vista, while my desktop (the one it doesn't work on) is running XP.
Its one of those plug and play nocd jobs. It autoinstalls the software when you plug it in.
Any help much appreciated.
Re: mobile broadband gt72ubus.sys
Ok nothing I have tried so far has worked. Anyone who can help get's a big fat kiss from me
Here is what I have tried so far:
Copying the file gt72ubus across from my laptop. This got rid of the initial message but it now asks for gt51ip.sys. I can't find this file on the net or my laptop.
Downloading and installing the software from the orange website. This can't find the modem either. It says it is an unkown device when it tries to detect it.
I have several window services disabled to reduce memory usage. I have been through all the ones that may cause a problem with usb, pnp or a mobile modem and tried restarting them.
I have had a three and vodafone usb modems installed and working fine on this machine before. I have tried searching for and removing any reference to these. When it asks for the gt51ip.sys file the default directory it lists in the "copy files from" dialog box is a non-existant vodafone directory. I thought any drivers left over from the vodafone modem might be causing a problem so I removed all I could find.
When the USB modem is plugged in there are serveral "unkown devies" in the device manager. There is one listed in Modems, one listed in Network adapters and two listed in Ports. All of these are the usb modem as the location in the properties dialog is the name of the modem. when i have tried uninstalling these devices I can remove all of them but the one listed in Network adapters. When I try and uninstall the one listed in network adapters it fails and says it may be needed to boot the computer.
I and tried stopping all firewalls, antivirus software etc.
The orange tech surpport are out of ideas and can no longer help me