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Internet issues - cant load videos

This is a discussion on Internet issues - cant load videos within the Modems/Cable/DSL/Satellite forums, part of the Tech Support Forum category. Internet issues -cnat load videos Hi there I am having a problem with my internet. I cant seem to fully


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Old 08-08-2012, 03:25 PM   #1
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OS: windows 7



Internet issues -cnat load videos
Hi there

I am having a problem with my internet. I cant seem to fully load any online video.The load/buffering will always stop midway. also websites will sometime not load on their first go. Im not too sure if this is an internet or browser issue. Tho this problem still exist on 2 of my computers trying both chrome and IE. Im using both on wireless connections.

Could this be a problem the provider or my settings or wifi? if it is the providers fault could I get some help on what to discuss with them next time i call?

they told me to do a speedtest (not sure if it will help)
but the results were:
DL: 9.67mbps
UP:0.67mbps
Ping: 54ms

Cheers
Maurice

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Old 08-09-2012, 01:50 PM   #2
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do a tracert yahoo.com and post the results for review.

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Old 08-12-2012, 06:22 AM   #3
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Thanks so much for your help

here is the trace report

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Maurice>tracert yahoo.com

Tracing route to yahoo.com [72.30.38.140]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms RTA1025W.home [192.168.1.1]
2 48 ms 50 ms 45 ms syd-pow-cla-bras-14-lo-20.tpgi.com.au [10.20.21.
193]
3 * 48 ms 25 ms syd-pow-cla-csw-1-tengi-3-4.tpgi.com.au [203.29.
135.117]
4 40 ms 39 ms 40 ms syd-pow-cla-crt1-ge-7-0.tpgi.com.au [202.7.162.1
41]
5 * 218 ms * 66.162.129.149
6 * 202 ms * pao1-pr1-xe-1-2-0-0.us.twtelecom.net [66.192.242
.70]
7 * 206 ms * 64.132.69.198
8 194 ms * 211 ms ae-1-d150.msr2.sp1.yahoo.com [216.115.107.77]
9 190 ms 200 ms 258 ms et-17-1.fab3-1-gdc.sp2.yahoo.com [67.195.128.73]

10 * 183 ms 183 ms po-13.bas2-3-prd.sp2.yahoo.com [76.13.244.21]
11 186 ms * 188 ms yahoo.com [72.30.38.140]

Trace complete.

C:\Users\Maurice>
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