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issues on viewing livestreams in Chrome

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Old 01-30-2016, 02:48 PM   #1
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Join Date: Dec 2010
Location: Ajax, Ontario, Canada
Posts: 183
OS: Windows 10 Home

I've been experiencing issues when playing certain livestreams when using the Google Chrome web browser on my ASUS R500A laptop computer.

I got that computer back in July 2012 (and it was pre-loaded with Windows 7 Home Premium. It has since been upgraded to Windows 10 Home) and I didn't had any problems in general whatsoever.

However, When I tried to view the livestreams on my computer (i.e. Channels from Canada such TSN, CTV, Global, CP24, etc.), it gives me this message:

"We’ve detected an incompatibility to your Chrome flash player.
For optimum viewing experience, please change your default settings as explained " here"
and enable Adobe Flash or use another supported browser."
I have the Ublock ad-blocking tool installed on my browser and I've tried disabling it - with no success. The Adobe Flash Player plugin was up-to-date along with the Google Chrome web browser.

I've also tried uninstalling and re-installing the Google Chrome browser, but with no success. So far, re-installing my laptop computer - just to fix this particular issue is currently not an option.

To summarize, even though that I have the up to date web browser and plugin, I always get that "incompatibility message". I've attached a message of that for illustration purposes.

I also have a similar case for my Acer Aspire desktop that I bought recently (June 2015) and it was able to play successfully and also to cast through the use of the ChromeCast add-on. In case of my laptop, I have to view in another web browser (i.e. Firefox) just to display the live stream!

I simply don't want the hassle of using one computer from one room and then cast into another room - just to watch live streams!

Have you folks have the same or very similar situation as mine and if so, how do you solve it?
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Old 03-24-2016, 05:52 PM   #2
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Join Date: Dec 2010
Location: Ajax, Ontario, Canada
Posts: 183
OS: Windows 10 Home


Sorry that I didn't provide an update since I posted this problem, but I was able to get the livestream and other video stuff working - by resetting the Chrome Profile folder.

It involves these steps and I had witnessed from my own experience:

1) Un-installing Chrome
2) deleting the Current Chrome Profile folder in Windows
3) re-installing Chrome
4) Verifying that the livestream was working.

As a result of that, I have to rebuild my chrome profile from scratch. By saying that, I have to re-install my Chrome browser extensions, restoring the favorites/bookmarks from my Google account and other stuff.

The steps that I did - eliminated the need to re-install my operating system. I hope that these steps may be useful for anyone who had problems with their Chrome browser issues.

How to Locate the Current Chrome Profile Folder
How to completely Uninstall & Re-Install Google Chrome - wintips.org - Windows Tips & How-tos
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