I'm trying to help an elderly friend solve a problem. She has a PC with WIN XP and is using AOL 9.0 as her ISP and browser. I am helping her only via phone, and am not very familiar with the AOL browser interface... thus I can't see what she sees, and I am limited in how well I can assist. I can't guide her to an icon on her toolbar, since I can't visualize it. She is a bright lady, but vision impaired and still intimidated by her computer.
We spent 3 hours today trying to find a way for her to change her default browser from AOL to IE. We spent most of that time on the AOL Help website... which , by the way, appears to be an oxymoron. AOL Help does not offer help, they offer only mysteries and frustration, especially when you are trying to choose something other than their own product. I found many clear instructions on how to change default browser from anything else to AOL... I found utter frustration in finding a way to change from AOL to IE.
Can anyone help me? BTW, I've verified that my friend has IE installed.