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Support.me scam

This is a discussion on Support.me scam within the General Computer Security forums, part of the Tech Support Forum category. Am needing some answers fast as I nearly got taken all the way to the bank with the support.me scam.


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Old 01-27-2012, 03:18 AM   #1
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Am needing some answers fast as I nearly got taken all the way to the bank with the support.me scam.
This is the one where they say they are from microsoft and the need remote access to you computer to show you something. I got to the stage of putting in the 6 digit code put halted at the last popup saying clicking OK will allow them to control your computer and finally my very slow alarm bells went off and halted it there and closed all windows that were up. My question were they able to see any information on my computer before I stopped it? If so I will need to change all my passwords. And my wifes computer uses the same internet connection is her computer also at risk just by letting them this far through the door?

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Old 01-27-2012, 03:30 AM   #2
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as long as you didnt click ok you should be fine ,just remember Microsoft will never cold call you ,also for your own peice of mind it never hurts to change password every now and then make sure you put numbers aswell as letters.

hope this helps

keith A+ certified Technician

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Old 01-27-2012, 09:30 AM   #3
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Just had those ######### on to me as well. My PC like most out there is slowing down with age and overload and I had just sent an error report on a hung programme when they rang me. They seemed feasable, showing me error messages in my event log etc and then when it came to the computer protect code money was mentioned and I started to suspect a scam and hung up. The worry is that they new my address and phone number, spooky....
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Old 01-27-2012, 08:52 PM   #4
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The caller got your name and telephone number from a directory and had no knowledge of your problem, or even that you had a computer for that matter. The fact that the call came after you made the error report is just coincidence. As mentioned above, Microsoft does not make cold calls to computer users.
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Old 06-23-2012, 02:45 PM   #5
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Hi all,
I got same phone call and got to the stage of going to www .support.me site but than my slow alarm bells went off and terminated the session.
Afterwords I run my Norton Int. Sec. scan and no issues found ... but I am still worried.
Inquire:
Could opening the site (www .support.me), without going any further, harm my computer?
Should I do some other checks?

Thank you in advance for your help.
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Old 06-25-2012, 05:51 AM   #6
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you will be fine as long as you didnt download anything or accept anything whilst on the site you good to go hope this puts your mind at ease
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Old 07-28-2012, 02:58 AM   #7
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OK I really need help now on this... My partners mum (not a computer person) followed what they said on the phone... Goto Start> Run> supportme .com...

Turns out she followed everything they was saying on the phone till they had full control of her PC... She was still on the phone to them when she rang me, and I told her to just pull out the power cable to the modem...

Since they are an hour drive away, makes it alittle hard to just go down and see what virus may have been installed.. And if any I dont think that atm any virus scanner will pick it up as its a new SCAM.

If anyone else has had this happen to them and worked out how to fix.... PLEASE let me know ASAP
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Old 09-05-2012, 09:45 PM   #8
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things to know about this scam.
1
the errors they show you is totally normal these files will be found on 99.999999% of all computers. since it generates one whenever there is a problem with any program.

2
the id# they talk about. is exactly that same for every single copy of windows. they cant see anything about your computer.
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Old 09-05-2012, 10:30 PM   #9
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Quote:
Originally Posted by sappee View Post
OK I really need help now on this... My partners mum (not a computer person) followed what they said on the phone... Goto Start> Run> supportme .com...

Turns out she followed everything they was saying on the phone till they had full control of her PC... She was still on the phone to them when she rang me, and I told her to just pull out the power cable to the modem...

Since they are an hour drive away, makes it alittle hard to just go down and see what virus may have been installed.. And if any I dont think that atm any virus scanner will pick it up as its a new SCAM.

If anyone else has had this happen to them and worked out how to fix.... PLEASE let me know ASAP
someone cannot dial into your pc if you do not give them premission.Putting the modem back online will not allow them access to the computer again unless you allow them to.

Just make sure the firewall (anti virus apps do not stop people from dialling in to your computer firewalls do) is fully protecting your system.
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Old 09-07-2012, 03:00 AM   #10
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Quote:
Originally Posted by Azza75 View Post
Am needing some answers fast as I nearly got taken all the way to the bank with the support.me scam.
This is the one where they say they are from microsoft and the need remote access to you computer to show you something. I got to the stage of putting in the 6 digit code put halted at the last popup saying clicking OK will allow them to control your computer and finally my very slow alarm bells went off and halted it there and closed all windows that were up. My question were they able to see any information on my computer before I stopped it? If so I will need to change all my passwords. And my wifes computer uses the same internet connection is her computer also at risk just by letting them this far through the door?
Well, support.me is not a scam but can be used for the same. It helps you provide the Remote access to your computer when needed to be cured by the technicians online. They cannot access your computer through support.me unless or until you allow them to access. And once the connection ends, again your permission would be asked for access. Moreover, if you turn off your system, no one can access it without your permission.
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Old 09-09-2012, 01:18 AM   #11
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Pin

Support.me actually forwards you to Logmein which is a valid remote control system similar to TeamViewer or Mikogo and uses an ID for conferences / remote control sessions.
it is usually something like 123-456-789

the only problem would be AFTER you have clicked ok and run the support program, you can watch what they are doing so you can see what they do. from the opening message it appears that they clicked ok then disconnected so they may not have had time to actually do anything.

just going to the site will not infect you, neither will clicking ok.
it is what they do when they have control which can install viruses, but if they did not access your machine then passwords will be secure even if you clicked ok and then disconnected.

As a previous reply said, it is very good to change the password regularly, also to make a password more secure you should also add characters like #£$%^&* and numbers into your password. and try to not make it a real word, as there was a famous case of a BT network at Gatwick which had a superuser name of fred and a password of fred which then allowed hackers to access the whole air traffic control system of the uk.
but as an example of a really good password this is the sort of thing you can do although its not the one you should use

7Ech5upp0rT$?

this is one of the tricks you can use using numbers instead of letters
1 = L or I
2 = Z
3 = E
4 = A
5 = S
6 = b
7 = T
8 = B
9 = g
0 = O

I hope this has put some peoples minds at rest and also given some help in password selection

Theresa
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Old 10-09-2012, 04:28 PM   #12
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Just got a call from 1-206-397-1127 Trying to say my windows were at risk.. I played along for a little while ( hey, I was bored and usually when I mess with them they do not call back!) The caller (who speaks HORRIBLE English) told me to type in a web site into my browser.. instead, I wrote it down (it was the SUPPORT. ME) searched it online and luckily this site came up!.... Total SCAM!!!!!!!!! SO, I calmly told the woman that I will not participate in her scam and I will be reporting it... She started stuttering and said this is not a scam! your computer is at risk..blah blah blah... I just told her to have a nice day and hung up! Is there anyone we report this kind of thing to?
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Old 10-09-2012, 07:56 PM   #13
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You can try here:

http://www.ftc.gov/bcp/edu/microsite...d/report.shtml
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Old 10-18-2012, 11:44 AM   #14
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I go all the way through after paying on paypal, I should have known better but you never know whom to trust anymore. I just hope that the Telephone Number was a toll-free like it said on the home page. Does anyone know for sure?????
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Old 10-18-2012, 12:22 PM   #15
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Originally Posted by gotimes View Post
I go all the way through after paying on paypal, I should have known better but you never know whom to trust anymore. I just hope that the Telephone Number was a toll-free like it said on the home page. Does anyone know for sure?????
Not sure if its the same people but my nephew got scammed and they told him they were going to debit £70 from his bank account. So I told him to put a block on his account and ask for a new debit card then I sorted out his pc for hin.

The company that scammed him had logged onto his system and had actually placed something on it that was a virus. So I got rid of it and blocked any further attempts into his system apart from trusted users and sites.
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Old 10-18-2012, 01:12 PM   #16
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FWIW: I just wonder how many unskilled users have fallen for this scam. I would be willing to be that thousands have but we will never find out as they are not skilled enough to use forums like this to investigate this sort of thing.

I also received a call and kept them on the line for almost 1/2 hour because I did not know what start was :) Also, they had to spell out each command and repeat as they were very difficult to understand. Keeping them online at least they weren't scamming some old person who was not as computer savy as the average person on these forums. So I did my good deed for the day.

Rich
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Old 10-18-2012, 02:39 PM   #17
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You are right thousands have fell for it. Unfortunately there are loads of people doing this. I usually keep them online and pretend I dont know anything or I just take the **** out of them but I can always hear lots of people in the background so they could have a call centre full of them.
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Old 10-18-2012, 07:17 PM   #18
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Thanks tetonbob!
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Old 10-18-2012, 07:19 PM   #19
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Quote:
Originally Posted by richnrockville View Post
FWIW: I just wonder how many unskilled users have fallen for this scam. I would be willing to be that thousands have but we will never find out as they are not skilled enough to use forums like this to investigate this sort of thing.

I also received a call and kept them on the line for almost 1/2 hour because I did not know what start was :) Also, they had to spell out each command and repeat as they were very difficult to understand. Keeping them online at least they weren't scamming some old person who was not as computer savy as the average person on these forums. So I did my good deed for the day.

Rich
Rich,
That made my day! I kept them on the phone for ever! Every question i answered with a question... they have not called back yet! ;)
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Old 10-18-2012, 08:49 PM   #20
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Quote:
Originally Posted by LoViElYnn View Post
Thanks tetonbob!
You are most welcome, LoViElYnn.

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