Originally Posted by koala
The BIOS and HDD passwords can only be set from the BIOS screen, not while running Windows.
I would get her to send the laptop back to Toshiba for repair.
Like I said, I disabled the BIOS password. From what I understand the HDD password can't be disabled, not even by the manufacturer. I'm assuming since the BIOS password is now disabled a new HDD can be installed and the password protected one is just a paper weight now.
As I've said, this girl seems a bit on the computer illerate side, and if going into the BIOS is the only way to set a BIOS password, she at very least lied to me since she explained she downloaded and installed a parental control program and that is why the laptop has the password. I suppose she could have been messing around in the BIOS screen and seen where she could set the password so she did then just forgot it, but that's not how she explained it to me. She expalined the downloaded and installed a parental control program. Just sounds a bit fishing.