Please follow MicroBell's 5 Step process outlined here
After running through all the steps, best thing to do is have one of the HijackThis helpers take a look at a log.
Please download HijackThis
- this program will help us determine if there are any spyware/malware on your computer. Double-click on the file you just downloaded.
Click on the "Unzip" button to install. It will by default install to the directory - C:\PROGRAM FILES\HIJACKTHIS\
Double click on HijackThis.exe to run the program.
1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile
2. If you don't get the intro screen, just hit Scan
and then click on Save log
3. Post the hijackthis.log file in the HijackThis Log Help forum
. Do not
fix anything in HijackThis since they may be harmless