Help - Removing CA Internet Security Suite

AlphaWolf13 · 03-16-2009, 12:33 PM

I need some help removing CA Internet Security Suite. I managed to remove most of the component parts but I can't remove the Firewall component or the security center itself. When I go to remove it through the uninstall.exe or through Add/Remove in the control panel, it simply comes up stating there are some locked registry files, and then the normal uninstall screen doesn't pop up. I would go through and set the permissions to each of the registry files, but there seem to be about 30 or more, so I was wondering if anyone knew of another way to go about removing it?

On another note, I have heard of an uninstall utility for it, but I have not found a single link to it.

**Zealex** · 03-16-2009, 04:19 PM

http://homeofficeforum.ca.com/homeof...rum/index.php?
try their forums

McNinja · 03-16-2009, 04:59 PM

use revo uninstaller
http://www.revouninstaller.com/

its helped me countless times to get rid of horrible toolbars and bad programs off of my friend's comps

AlphaWolf13 · 03-16-2009, 08:39 PM

I'll try that out tomorrow McNinjaGuy and give you the results :).

McNinja · 03-16-2009, 11:06 PM

okay good luck!

tetonbob · 03-17-2009, 07:33 AM

Here's CA's answer, for what it's worth.

http://crm.my-etrust.com/CIDocument....rk=0&KDId=3239

It links to a remote support session? Hmmm, not sure why they don't have a downloaded freestanding uninstaller available like many vendors do. I'm fairly certain they used to, but all my old links are dead now.

AlphaWolf13 · 03-17-2009, 09:31 AM

Yeah, I saw their "remote support session" answer, I didn't want to try that route though. I work at a Computer Repair shop, so I'd rather avoid doing any remote sessions that could waste more time on the repair job.

AlphaWolf13 · 03-18-2009, 08:25 AM

Alright, unfortunately I didn't get a chance to try it out. Maybe next time :-/. Thanks for the help though!!

McNinja · 03-18-2009, 06:41 PM

did you get it uninstalled with Revo?

AlphaWolf13 · 03-18-2009, 06:52 PM

No, the customer didn't need an AV installed at the current time, and I managed to disable all the processes it was running at an earlier date so I had to call it good. I forgot to bring the program to work with me and didn't have time to try and find it >.<.

I'm going to keep the copy of revo uninstaller in case I have another issue like this later on.

I appreciate the help McNinjaGuy :), go ahead and call this thread solved.