I have been trying to install a new printer on my laptop. I have a Gateway MC78 series running Vista Ultimate. I have already installed and can print wirelessly on another laptop without a problem but its running Windows 7. While this proves the printer works, I'm desperate to get it working on my Vista laptop. I've also tried Brother Support but they blamed my computer and couldn't help.
I've installed and uninstalled the software from the CD, the Brother website as well as letting the plug and play on my computer install the drivers. The error message I get when I try to view the properties of the printer as an Admin is that the printer drivers are not installed! I know the laptop is communicating with the printer because the Brother Print Monitor shows the ink status of the printer, it just won't print. I'm using a USB cable to connect to the printer because I couldn't get the laptop to print wirelessly. Although it may have connected because I could see everything I do now, it just wouldn't print because the drivers are not installed.
My goal for now is to get this to print and then I'll try setting up wirelessly. Once my computer sees the printer drivers, I'm sure using the wireless won't be a problem.
I am desperate to get the laptop to work with the printer. This laptop has everything on it and I will be leaving town next week with the other laptop. My husband will need to use the printer while I'm gone. I have used 2 other printers with this laptop and never had an issue, one was a Dell and the most recent was an Epson.
Any suggestions are greatly appreciated. Thanks!
Cathy
Re: Can't install printer drivers for Brother MFC-J615W
Having some problems uninstalling everything from the old printer. But just so you know from what I'm reading this seems to be for older programs than Vista, and my Printer Spooler Service is working fine. I'll be back tomorrow to finish this. I have a very early day.
I appreciate you taking the time to help me. Thank you!
Although written for xp, this will work in windows vista. The reason I would like you to do this is to ensure that all the drivers are cleaned out of there.
Re: Can't install printer drivers for Brother MFC-J615W
OK just went through the whole process. FYI - everything was gone except a couple of sub-keys in the reg. Getting ready to reboot and reinstall the new printer. Will let you know if it works or not.
Re: Can't install printer drivers for Brother MFC-J615W
Ok that didn't solve the problem. Nothing happens when I print, the doc doesn't show up in the Log. When I right click on the printer icon then run as admin and click on properties, I get the same error message that the printer drivers are not installed.
Re: Can't install printer drivers for Brother MFC-J615W
Just the Microsoft ISATAP Adapter. I've noticed this before but when I try to update I get a message saying I already have the most up to date driver. But the yellow ! is still there.
Re: Can't install printer drivers for Brother MFC-J615W
Well as far as the ISATAP adapter apparently that is a known issue and MS says it can be safely ignored... if you want to read about that here is the link.
As for the printer, when it is plugged in via USB does the device manager show under imaging devices the scanner portion of the J615W?
"The error message I get when I try to view the properties of the printer as an Admin is that the printer drivers are not installed! "
If you go back to the properties area, will it let you try to update the drivers? If so, try doing it again, but tell it to look in the windows\winsxs folder.
Re: Can't install printer drivers for Brother MFC-J615W
Thanks for that info on the ISATAP Adapter.
I had to do a system restore, deleted something I shouldn't have but I did a save before I did it. In the process of redoing the printer uninstall and reinstalling again.
I did try to update the drivers from properties but got the message again about the printer drivers not being installed. When I finish reinstalling I'll try it again and tell it to look for the drivers in the winsxs folder as you stated above. Sorry this is taking so long my computer is a little slow. Don't have to be up early tomorrow so I'm here as long as you are able to be here.
Re: Can't install printer drivers for Brother MFC-J615W
There are sooo many files in the Windows\winsxs folder I have no idea what to install!
Ah.. but I see its waaay too late for you, again sorry, I had to really dig to find all the printer files and reboot several times which takes forever. I'm going to try a few things and check back before I go to bed. I'll be here again tomorrow.
Re: Can't install printer drivers for Brother MFC-J615W
Its still not working. Maybe I should send the printer back. It has to have a problem with Vista, it works fine on Windows 7. I'm ready to throw it out the window but I have to have a working printer. Will have to have this working by Saturday or I'll have to take it back and order something else. OK....
Still getting the same error message. I've tried installing from the CD driver file as well as the winsxs folder. I tried all the files in the winsxs folder that started with br, none of them worked. I directed installation to the driver file on the CD and tried all the drivers I could find. I either got a message that it wasn't compatible or it acted like it was installing but it still didn't work.
When looking at the Device Manager, the printer is listed under Disk Drives, Imaging Devices & Ports, clicked on update driver it said driver was up to date. I tried this 3 times, directing the update to the Winsxs folder, the Brother Printer CD and automatic search on the computer and the internet. Every message said I had an up to date driver.
Should I give up or do you think we can get this to work? Headed off to bed, its 3:40 am here, I'll be back tomorrow... afternoon ;(
I've had this computer now for a little over 3 yrs., purchased from Best Buy and they also installed the Vista Ultimate and I haven't had this problem until now. Of course this happens right after the 3 yr service plan is gone :frown: I do have Webroot for a firewall and virus protection and its caught a few things in the past but I haven't downloaded anything on this computer for months now. I could have accidentally changed something but again I have been using my newer laptop most of the time, my husband uses this one. Unfortunately our business and tax info is on here and my husband prints schedules from this laptop as well so its used often. I had a Dell and Epson printer I've used with this as well as various other printers I've installed when I was traveling with the laptop, never had a problem until now. :banghead:
Re: Can't install printer drivers for Brother MFC-J615W
Up to date with Windows, been doing Windows Update through all of this. I think I've done this but I'll do it again. Don't I have to run scannow from a command prompt? I don't have Run in my Start menu, I just type and it brings up what I'm typing.
Re: Can't install printer drivers for Brother MFC-J615W
Scanning now, got it to work from the command prompt. I have an appt I almost forgot about. If the scan is done before I leave I'll post what it says, otherwise I'll be back in a few hours.
Re: Can't install printer drivers for Brother MFC-J615W
Ok, so the printer shows up in the prtiners area. It looks like it is installed, but you can not print from it. If you right click on the printer icon and select printer properties under ports, what port is it using? Also, under advanced what driver is it using?
Can you post a screen shot of each window please?
I have to run out on a few more service calls. When I get back I will have a look and try to help you some more!
Re: Can't install printer drivers for Brother MFC-J615W
Sorry Shekka I don't know how to do a screen shot from my computer. I have a program that does screenshots from my browser but it doesn't work outside of my browser.
The port is USB001 and the description is Virtual Printer Port for USB.
On the Advanced tab I get Driver: Brother MFCJ615W Printer
The drop down also shows Brother PC-Fax v2.1
Re: Can't install printer drivers for Brother MFC-J615W
alt - prt sc button together then open microsoft paint (start - type "mspaint" enter) will give you a screen shot then you can post it in here.
ok the next thing i would like to know is, is the printer also currently working on the wifi for the other printer? if so, can you tell me what the IP address is?
Re: Can't install printer drivers for Brother MFC-J615W
It works with the Windows 7 laptop wirelessly but I've connected a USB cable for this laptop since I couldn't get it work wirelessly. IP is 192.168.0.4
Re: Can't install printer drivers for Brother MFC-J615W
Ok, first thing, in the printer properties under advanced move the dot to Spool print documents so program finishes printing faster.
Now we need to see if the printer can be pinged by the computer. In the command prompt type "ping 192.168.0.4" If you get 4 reply's then continue on. If not post back.
Next, under ports go to create new port and choose tcp/ip. From there we are going to manually add the printer IP in it. so your going to type the 192.168.0.4 in there. leave all other settings at default we only need to enter the address. Then, after to finish entering that info in there click ok to close the window and then under the ports column you are going to choose the 192.168.0.4 port and put the check mark in the box.
Then apply the settings and go to the general tab. From there try a print test page.
Re: Can't install printer drivers for Brother MFC-J615W
The response I got was Destination host unreachable on 1 & 2 the 3rd timed out and the 4th was the same as the first two.
Now I did this in the beginning, when I installed for a wireless connection and I think I did get a response. On installation it asks if I'm setting up for USB or Wireless and I have been choosing USB cable since then because I thought it would be easier to get it printing. Do you want me to install for a wireless network?
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