[SOLVED] Can't install printer drivers for Brother MFC-J615W

[Shekka]

ok lets add the printer and choose the one that shows up with the address 192.168.0.5 it was the second one in the picture you posted earlier.

[LivingNY]

I didn't mean no printer connected. I meant I rebooted with the printer usb cable attached and there is still no printer showing up.

[Shekka]

if it asks for the printer drivers or wants you to pick from a list, then insert the cd but dont run anything off of the cd.
pick the option to search and pick drivers yourself. Then tell it to look at the cd and make sure the check mark is on for searching subfolders.

[Shekka]

That's ok. lol We will leave it plugged in for time being.

[LivingNY]

Its asking if I want to replace the current driver or use what's installed. see pic

[Shekka]

You can replace the existing driver.

[LivingNY]

OK did that then after the printer was installed it asked to print a test page, I clicked that and nothing happened... BTW the printer is now showing up on the printer page again.

[Shekka]

does the print spooler show any print jobs sitting in there?

[LivingNY]

Originally Posted by Shekka

does the print spooler show any print jobs sitting in there?

No

[Shekka]

ok brb.

[Shekka]

does the staus monitor for the brother printer show anything at all?





is the status monitor like either of these?

[LivingNY]

Yes, its always shown the status and the ink levels and that is showing now. Like your first screen shot.

[Shekka]

Ok that good. Can you go to the printer properties again (with admin rights) and change the setting in ports for the adress 192.168.0.5 from lpr to raw please.



Then try to print a test page again.

[Shekka]

Also, are all of the firewalls off? Can you double check to make sure that the windows firewall is off as well as the Webroot one.

[LivingNY]

Ok all done. FYI the port was configured to the right address just had to change it from LPR to RAW

[LivingNY]

Sorry didn't see try to print a test page. I tried but got the same error messages while trying to print the test page, will post screen shots next.

[Shekka]

ok Thanks

[LivingNY]

Also during all of this everytime I've gone to print nothing ever shows up in the doc queue.

[Shekka]

I'm just checking on something. BRB.

[Shekka]

Can you give me a screen shot of this from the registry?

HKLM\SYSTEM\CurrentControlSet\Control\Print\Printers\

expand the printer folder out all the way so I can see what is listed there.