Try to reset the printer, Press and hold the red eye remove and the print photo, then a message on the screen will ask you to enter the special key combo, remove your fingers on the red eye and print photo, press red eye + print photo + red eye in that sequence. Then you will be directed to the support menu, press the right arrow key twice and press ok to the reset menu, press again the right arrow key twice and press ok on semi-full reset. Print will restart in a few secs. and you need to turn it back on manually. Let me know on whats the result.