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New Canon Pixma MG5655 gives error 6910

10K views 2 replies 3 participants last post by  akindrum33 
#1 ·
hi,

I bought a new all in one printer yesterday. During installation, everything went ok. Installing the cd on my laptop, my printer gives errorcode 6910.
A printer default happened.
1. stop all printing tasks and turn the device off.
2. turn the device back on. If the problem continues, contact helpdeskservices.

I tried that multiple times. Even de-installed the program om my laptop multiple times. It doesnt work.


Btw: it is wireless installed (usb didnt work either)

the on/off button and the alarmbutton keep blinking
 
#3 ·
I actually had the exact same problem. I can confirm it is not a hardware malfunction. The printer was functioning until I installed the cd onto my computer. Then error 6910 began being displayed.

I would really like to get this computer operational. Is there anyone who knows the solution?
 
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