One more update......
As a completely unsatisfied customer, and being so displeased with the answers I received from the customer service department as well as from Judith Goonan (Director of Customer Relations), I decided to take matters into my own hands.
Seems Kodak uses a very standard E-mail format of firstname.lastname@example.org
. This format also works for other Kodak employees, including their Executives:
I followed up with each and every Executive via E-mail, and am finally getting some attention on this situation and have the wheels in motion to getting some answers.
If you are having poor success with the Kodak customer service channels, I highly recommend this technique to get some answers. Perhaps flooding the Executives with unanswered complaints and demanding some changes will put the wheels of change in motion a bit quicker than standard customer service channels allow.
to be continued......