I am attempting to fix a friend's Toshiba laptop- specifications are:
Toshiba Satellite L305-S5921
Model No. PSLB8U-079025
Windows Vista Home Premium
The computer essentially starts up, runs the "Toshiba" screen then goes directly into a black screen whereas a prompter is seen at the top left then the screen goes completely black.
The owner purchased the laptop from Best Buy (I believe) and it did not come with a recovery disc; apparently the owner attempted to create one but cannot find it. He took the laptop back to the store and they were of no assistance.
I have researched online before posting here and have tried to see if it might be a power issue- whereas I removed the battery, plugged the unit into a power source and tried to boot normally, no luck. I am in the process of downloading a recovery disc although I am uncertain as to whether it will work with this model.
I have researched online and cannot find a solution. I have fixed an older Satellite model in the past but have not come across this type of problem. I have no error message to deal with; I do think there is some sort of boot file missing or corrupted file, etc.
Any suggestions are appreciated