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[SOLVED] bsod: 0x101 advice needed

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Old 02-06-2009, 06:02 PM   #1
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Question

Hi tech support, I really need you guys im at a loss.

I have a dell xps 1530 laptop, with some mager issues!.
dell have replaced the motherboard, (which has a nvidia 8600m gt dedicated gfx card built on) twice..

I have been getting a BSOD STOP 0x00000101 code since i first switched this damn computer on. not a single day of stable running.

I have searched the internet for months, well before christmas for an answer to this problem. some Age of conan forum sugests its a nvidia problem, but as the motherboard has been changed twice i can rule that out. I searched the internet, and found you guys.

I found a the same problem on this very site, without a fix, jcgriff2 had some great pointers & i have followed his advice and turned on the driver verifier to narrow down the minidumps.

So,
fresh install of vista ultimate 32bit,
nvidia drivers from dell site,
bsod,

Doesn't seem to matter what im doing on the laptop, could be sat idle, or reading e-mails it happens at random.

Im at a loss!!! do i need to replace the CPU?
I look forward to hearing from youse
kind regards,
heapy.

********************************************************

CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 00000061, Clock interrupt time out interval in nominal clock ticks.
Arg2: 00000000, 0.
Arg3: 89c07120, The PRCB address of the hung processor.
Arg4: 00000001, 0.


PS, minidumps on the way, in the short time its taken me to write this, the computer has BSOD 4 times.
Attached Files
File Type: zip minidumps.zip (22.1 KB, 27 views)

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Old 02-07-2009, 02:00 AM   #2
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Hi -

Very nice job with Windbg (or kd). I see you used the additional parms with the !analyze command and not just the default !analyze -v that most use.

I went through the 4 dbug logs that you attached. They all do show bugchecks = 0x101:

0x101 = CLOCK_WATCHDOG_TIMEOUT = 1 of the CPUs is not processing interrupts and times out. I don't have much to offer you on the hardware end, but if software related it would be a "deadlock" situation. A deadlock occurs when a non-executing thread has an exclusive lock on a resource object and the executing thread needs that resource - which it will never get. A stand-off ensues - and 61 clock-ticks later the CPU throws in the towel. Result = 0x101 BSOD.

One major problem that was easily identifiable - your system IS NOT updated with Vista SP1.

It appears that the driver verifier did its job. All 4 dump logs indicated they were produced from Vista Verifier-enabled mini kernel dumps. I am somewhat concerned that the bugchecks were 0x101 and not the usual ones that I see when the verifier flags a driver.

All 4 logs showed "analysis inconclusive" as the probable cause. The stack text of the first two clearly show the presence of the Intel 4965 wifi driver NETw4v32.sys. Add to this the fact that the failing instruction was nt!KeUpdateSystemTime (appears to be system time update) so we know there must have been Internet activity. I would think it possible in a fully updated Vista SP1 system that that this 1.5 year-old pre-SP1 Intel driver would have been flagged by the driver verifier. Also note that the failed instruction line really fails under !nt (NT Kernel) and NT would have most likely received the probable-cause blame if not for the verifier identifying Intel:
Code:
STACK_TEXT:  
00061 00000000 nt!KeBugCheckEx+0x1e
000d1 818f0e50 nt!KeUpdateRunTime+0xd4
000d1 818f0e50 nt!KeUpdateSystemTime+0xed
00001 00000000 nt!KeFlushSingleTb+0xa5
ef700 8ddef6a8 nt!MmFreeSpecialPool+0x30f
00000 818f0f50 nt!ExFreePoolWithTag+0xeb
60fe8 00000000 nt!NETw4v32VerifierExFreePool+0x1f
ion not available. Following frames may be wrong.
60fe8 818f0f7c NETw4v32+0x6937
00018 00000001 NETw4v32+0x6a5c
44fe8 818f0fa4 NETw4v32+0xa15f
b4ed8 818f0fe4 NETw4v32+0x945c
000cb 00000000 NETw4v32+0x8f95
6f800 87c6f800 NETw4v32+0x96e3d
b4ef8 00000000 NETw4v32+0x11cb
6f800 00000000 ndis!ndisMSendNBLToMiniport+0xb4
6f800 00000000 ndis!ndisFilterSendNetBufferLists+0x8b
6f800 00000000 ndis!NdisFSendNetBufferLists+0x18
58008 818f10e8 nwifi!Dot11OnDisassociate+0xba
16a98 88058008 nwifi!Dot11FlushIntermediateSendQueue+0x2d
00000 8662e008 nwifi!MP6SendNBLInternal+0xe4
16a98 00000000 nwifi!MP6Send+0x6a
16a98 00000000 nwifi!FilterSendNetBufferLists+0x19
16a98 00000000 ndis!ndisFilterSendNetBufferLists+0x8b
16a98 00000000 ndis!NdisFSendNetBufferLists+0x18
16a98 00000000 pacer!PcFilterSendNetBufferLists+0x232
16a98 00000000 ndis!ndisSendNBLToFilter+0x87
16a98 00000000 ndis!NdisSendNetBufferLists+0x4f
00000 818f14b4 tcpip!FlSendPackets+0x4b7
00000 00000000 tcpip!IppFragmentPackets+0x203
f14b4 8e9d49c8 tcpip!IppDispatchSendPacketHelper+0x259
f15f0 84663200 tcpip!IppPacketizeDatagrams+0x7ea
00007 8e9d49c8 tcpip!IppSendDatagramsCommon+0x4ab
f15d0 8652f2b0 tcpip!IpNlpSendDatagrams+0x4b
f1720 00000000 tcpip!IppSlowSendDatagram+0x3e
f1701 818f1720 tcpip!IpNlpFastSendDatagram+0x3fd
31020 00000002 tcpip!TcpTcbHeaderSend+0x434
00000 818f186c tcpip!TcpFlushDelay+0x122
98000 88798010 tcpip!TcpPreValidatedReceive+0x2bf
98000 818f1810 tcpip!TcpReceive+0x32
0023e 00000000 tcpip!TcpNlClientReceiveDatagrams+0x12
f186c c000023e tcpip!IppDeliverListToProtocol+0x49
00006 818f186c tcpip!IppProcessDeliverList+0x2a
00006 00000000 tcpip!IppReceiveHeaderBatch+0x1da
00000 00000001 tcpip!IpFlcReceivePackets+0xc06
b12e8 00000000 tcpip!FlpReceiveNonPreValidatedNetBufferListChain+0x6db
b12e8 00000000 tcpip!FlReceiveNetBufferListChain+0x104
b12e8 00000000 ndis!ndisMIndicateNetBufferListsToOpen+0xab
27c97 858aa0e8 ndis!ndisIndicateSortedNetBufferLists+0x4a
00000 00000000 ndis!ndisMDispatchReceiveNetBufferLists+0x129
f1cbc 818f1c98 ndis!ndisDoPeriodicReceivesIndication+0x170
00000 445e5172 ndis!ndisPeriodicReceivesTimer+0x48
00000 00005114 nt!KiTimerExpiration+0x659
0000e 00000000 nt!KiRetireDpcList+0xba
00000 00000000 nt!KiIdleLoop+0x46
.

The bottom line here is that you have a Vista OS dated back to the dawn of Vista that is > 2 years old and have introduced 3rd party drivers written with SP1 in mind. This in itself is a recipe for BSOD disaster. These drivers were located within the 4 dump logs provided:
Code:
NVIDIA, Intel 4965 wifi and SigmaTel audio

nvBridge.kmd Fri Dec 26 08:45:02 2008
nvlddmkm.sys Fri Dec 26 09:12:35 2008
NETw4v32.sys Wed Aug 08 16:26:03 2007
stwrt.sys    Fri Feb 15 22:36:49 2008
The remaining two dump logs that don't contain Intel wifi in the stack text simply show "analysis inconclusive" and do fail on the system time update line. I don't have an answer for you about the 0x101 as it usually is hardware related. I would advise you to re-install Vista again - but use your DELL OEM recovery partition or OEM recovery DVD so that the original drivers are installed and then let Windows Updates take over from there. I would absolutely expect BSODs from the mixture of the 2006 Vista modules and the newer 3rd party drivers. But not necessarily 0x101 bugchecks. However, resource contention could explain why a CPU would hang.

Any ? - please feel free to ask or to comment on any Vista topic here.

Last question - when did you get this system?

Regards. . .

jcgriff2

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Old 02-07-2009, 04:54 AM   #3
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good afternoon tsf.

Thankyou for the prompt reply jcgriff. much appreciated. I was hoping you would look over the minidumps!! I got this system three weeks before christmas. always had this 0x101.
I have tried all kinds of combinations of drivers without any joy.

Fresh install of vista ultimate 32bit.
install of wifi drivers, (from dell support website)
install service pack 1,
nvidia drivers,
simgatel 9205 drivers, (again from dell support)
..
the thing is i have to install the wifi drivers, to download additional drivers. It does seem to BSOD more often when im downloading large files.

I have always formatted using partedmagic, and even tried Ubuntu 8.04.1 with all updates. A similar thing happens using linux, although not a BSOD, just a system hang and the only option is to hold the power button to shutdown.

I have noticed, from a fresh install of vista, that safe mode and the internet works flawless. Yes, im confused, cus in safemode it does seem to be okay

ran memtest86+ for 12hrs without error.

have tried the up-to-date intel chipset drivers gm965, and up-to-date wifi drivers.

on the linux os, i noticed when it does 'hang' the mouse responds slowly, and the wifi drops. then becomes locked.

i have the up-to-date bios, A12, and have disabled the on board ethernet, bluetooth, and wifi switch ( i think thats just to turn wifi on/off using switch on side of laptop).

I thought maybe it was nvidia related, so i didnt install the drivers after the nth format/reinstall but that didn't fix the issue.

I am using another laptop to write this at work, what would you like me to install on the problem dell machine to get a more suspific diagnosis?
edit, the machine has been formatted using partedmagic, and vista has just finished installing.. what would you like me to try first?

edit, how about i dload Windows Vista Service Pack 1 Five Language Standalone for x64-based Systems (KB936330) 726.5 MB, put it on a cd, install it on the dell laptop as soon as it hits the desktop from fresh, then put the up-to-date drivers of wifi, nvidia, chipset?



kind regards,

thomas.
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Old 02-07-2009, 08:17 AM   #4
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..OK just to update, I re-installed vista (again!) & just left it idle on the desktop for about an hour. without installing any drivers, its BSOD'd, the same 0x..101.
confused.com

x
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Old 02-07-2009, 09:16 AM   #5
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hi just to put in a little comment you may give a thought to reinstalling the chipset and other drivers from dell and get the nvidia drivers from nvidia do them one at a time and reeboot after each to insure a clean install if you can do it from a seperate comp and either burn to a disc or even put on a usb device and have your sp1 update done first
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Old 02-07-2009, 09:53 AM   #6
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thanks for the input, the comp has is just finishing up installing service pack 1. i have put intel chipset, and wifi drivers on a cd along with the nvidia drivers from nvidia!..

i have some more minidumps and sysinternal information to post when the pc is online. i can't believe it BSOD'd on me after a clean install.... maybe it is hardware :/
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File Type: zip TSF_Vista_Support_fresh.zip (339.6 KB, 5 views)
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Old 02-07-2009, 02:26 PM   #7
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Sounds like they shipped your laptop with a faulty processor. I'm not too hardware oriented unfortunately, I'm like jcgriff2 in being more to do with software issues. So I don't know if Dell replaced your processor when they replaced your motherboard.

Are you still in warranty? Can you get a replacement laptop?
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Old 02-07-2009, 03:44 PM   #8
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Quote:
Originally Posted by Dracia View Post
Sounds like they shipped your laptop with a faulty processor. I'm not too hardware oriented unfortunately, I'm like jcgriff2 in being more to do with software issues. So I don't know if Dell replaced your processor when they replaced your motherboard.

Are you still in warranty? Can you get a replacement laptop?
cheers dracia, it does sound fishy doesn't it. its the most bizarre computer problem i have ever come across. get on this for a curve ball, I have just installed vista, & the first thing i did was put SP1 on.... no chipset drivers, as device manager didnt yellow flag any hardware except the WiFi. (standard VGA adapter as well)..

Now i have installed the latest intel WiFi, and some Nvidia drivers. Touch wood, I haven't seen that BSOD for about 3 hrs. This is the longest session to date...

edit; dell only replaced the motherboard, as aparently everything else passed their diagnostics. (although i have ran dells diag from a bootable cd, and the 'old' motherboards passed their tests without error codes,, strange anyhoo...

liverpool are top of the league,. things are lookin up
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Old 02-07-2009, 03:55 PM   #9
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Fingers crossed :)
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Old 02-07-2009, 04:25 PM   #10
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Quote:
Originally Posted by Dracia View Post
Fingers crossed :)
i didnt cross my toes,.... within minutes of eachother i got 2 BSOD, the same dreaded 0x101.

lord give me strength. please someone look over the attachment

kind regards,
heapy.
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Old 02-07-2009, 04:39 PM   #11
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CLOCK_WATCHDOG_TIMEOUT (101)

This showed as analysis inconclusive... I believe this means because it didn't know what caused the error, it is most likely a hardware problem, but you might want a second opinion on that.

I really think your laptop was botched from day one. Can you make Dell replace it, or is it past warranty?
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Old 02-07-2009, 04:42 PM   #12
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past its warrenty mate, i had to use all the charm in the world to get them to change the motherboard in the first place, then they must of felt sorry for me and replaced it again!..

im absolutely gutted, i really thought we had it cracked, back to the drawing board..
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Old 02-07-2009, 04:45 PM   #13
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I'll ask Dai to come in and help. He's good at hardware issues.
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Old 02-07-2009, 04:57 PM   #14
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thanks a lot dracia , i do appreciate it
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Old 02-07-2009, 05:05 PM   #15
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Hi -

Apology for delay in response - family over this weekend.

In what I consider to be one of the most intense and difficult BSOD cases that I ever worked on involved a 0x101 bugcheck. I believe that I proved the PC had 0x101 BSODs before it ever left the manufacturer.

Check out the thread - it is 4 pages long - in the end - hardware was culprit

http://www.vistax64.com/graphic-card...101-error.html

I really don't like the fact that your system is so new and did not come with pre-installed Vista SP1 - it has been out almost 1 year now. Was it purchased from Dell directly?

Regards. . .

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Old 02-07-2009, 05:22 PM   #16
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i haven't told you the full story mate,
its not a brand new computer but a refurb from a company called uklaptops who buy direct from dell. I recieved the computer around the 10th of december, and have had nothing but agro with it. it did come with vista pre-installed. after switching it on, the mouse cursor responded reeeeaaalllyyy slow and eventually just hung. I ran a dell diagnostic, and that produced something like 0146, which apparently ment the hdd was knackered. Dell (not uklaptops) sent a replacement hdd, that i fitted. then vista installed nice and easy, but thats when i started getting these 0x101 blue screens. again, i ran dell and they sent a tech out to change the motherboard.

The strange thing is (if that isn't weird enough!) that in the BIOS, the service tag ( which is the serial number used for the machine i suppose ) was different from the service tag actually printed on the laptop's case. By entering the tag from the bios, on dells warrenty website it stated that it has a valid warrenty. Entering the case service tag, its out-of-date.

Thats how i managed to wangle a motherboard replacement (not my idea to change, i suggested a cpu replacement) by stating the number from the bios rather than the case.

When the dell tech came out, after installing the first new motherboard, he changed the service tag to match the one on the bottom of the case.

When i phoned up the very same day to complain about the same BSOD, they collected the laptop and took it away to have it checked over. I got it back 1 week ago, with a short letter saying they have replaced the motherboard.

I really don't think they have looked around the computer at all, i wrote a detailed letter explaining the steps i have been threw, but its as if they ignored my efforts, changed the board and but it in the royal mail outbox.

I should of told you all this before, and im sorry I didn't earlier. By the way, jcgriff thats how i found this website forum in the first place, by reading that very post on vistax64.
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Old 02-07-2009, 08:27 PM   #17
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either send it back again or
redo the paste on the cpu with some arctic silver
http://www.arcticsilver.com/arctic_s...structions.htm
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Old 02-07-2009, 09:08 PM   #18
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Hi -

Talk about irony... I didn't want to bore you with that huge Vistax64 forum 0x101 thread which is why I mentioned its length. Now it turns out that it was the catalyst for your arrival here at TSF. Interesting to say the least.

Please don't be concerned with the information that you have or have not provided thus far. Although I like lots of details up front, others do not. You have done just fine with the information provided as well as the timing of such (your reply posts in response to mine). Details of your system trouble that you consider important may or may not be given the same weight here - so how are you supposed to know what to include? You really don't until asked.

I ran the 4 dumps contained in your attached zips. Two were pre-SP1 and two were post-SP1. As you noted, the all have the same bugcheck - 0x101.

As you may have seen in the Vistax64 thread, the OP ran the Hot CPU Tester Pro. Give it a try - http://majorgeeks.com/download273.html

Also, run the driver verifier again. This time check the box next to "Deadlock Detection" - maybe this can flush a driver out if this is software related.

The instructions for driver verifier:
START | type cmd.exe | right-click on cmd.exe uptop under programs | Run as Administrator | type verifier & hit enter - the Verifier screen will appear | do the following:
Code:

1. Select 2nd option - Create custom settings (for code developers)
2. Select 2nd option - Select individual settings from a full list.
3. Check the boxes
• Special Pool • Pool Tracking • Force IRQL checking • Deadlock Detection
4. Select last option - Select driver names from a list 5. Click on the Provider heading - sorts list by Provider 6. Check ALL boxes where Microsoft is not the Provider 7. Click on Finish 8. Re-boot
Regards. . .

jcgriff2

EDIT: Be sure to follow the advice from dai (I didn't see post until I submitted mine). Also - another 0x101 with end result - replacement of mobo - http://www.techsupportforum.com/micr...ml#post1957359


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Old 02-08-2009, 03:21 AM   #19
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Quote:
Originally Posted by jcgriff2 View Post
Also - another 0x101 with end result - replacement of mobo - http://www.techsupportforum.com/micr...ml#post1957359


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Heapy had his replaced twice to no avail
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Old 02-08-2009, 06:07 AM   #20
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cheers for the support guys, its great have such a boss community here! ..just to update, i am about to re-format & install vista agan! (i just tried fedora 10, and got a few system hangs, i assume for the same reason windows fails, just no bsod.)

i will install SP1 straight after, and setup the driver verifier. then will install the wifi drivers (i have the most recent set from intel on a cd) then dload HotCPU and give it a shot.

dai, I acutally had a order with ebuyer.com for a new t8100 dual core processor and arctic silver. I cancelled the order because I really thought the computer was stable!! Such an inconsistant problem, i figured it was fixed after the service pack 1 install.
will check back in later this afternoon with the latest minidumps ha-ha.

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