Laptop, HP Pavillion DV9000
Someone restored this laptop to factory setting. Now nothing works. At first I thought it was just an authentication issue, because it was saying it hadn't been authenticated. So I used Microsofts phone authentication thing, done that a few times on a few custom builds, no big. Handed the laptop back.
Got it right back, being told nothing works.
First, I tried to get the internet going. Explaining what I did there is a bit complicated so I'm going to skip it unless requested for more information.
Next, I tested the DVD player. It says a compatible DVD decoder is not installed.
So I tried doing a restore myself to make sure it was done correctly. Wouldn't let me, said start.exe was missing from the restore.
I tried spamming the f2, f8, f10, f11 key on boot up. My best result was Directory Services Restore Mode, which ends up resulting in booting to safe mode. So, I don't know how the heck the restore was done, I have a feeling it may have been a format.
Please help!
Someone restored this laptop to factory setting. Now nothing works. At first I thought it was just an authentication issue, because it was saying it hadn't been authenticated. So I used Microsofts phone authentication thing, done that a few times on a few custom builds, no big. Handed the laptop back.
Got it right back, being told nothing works.
First, I tried to get the internet going. Explaining what I did there is a bit complicated so I'm going to skip it unless requested for more information.
Next, I tested the DVD player. It says a compatible DVD decoder is not installed.
So I tried doing a restore myself to make sure it was done correctly. Wouldn't let me, said start.exe was missing from the restore.
I tried spamming the f2, f8, f10, f11 key on boot up. My best result was Directory Services Restore Mode, which ends up resulting in booting to safe mode. So, I don't know how the heck the restore was done, I have a feeling it may have been a format.
Please help!