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Laptop monitor shuts off

This is a discussion on Laptop monitor shuts off within the Laptop Support forums, part of the Tech Support Forum category. I have a Dell laptop (Inspiron E1505), and I've only had it for a few months. Today, I started my


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Old 08-31-2007, 08:21 PM   #1
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I have a Dell laptop (Inspiron E1505), and I've only had it for a few months. Today, I started my computer - everything was normal. I put it on "Stand By," went about a few daily activities, then I came back to my computer. It seemed fine at first, then the monitor shut off after a few seconds. I could click and keep interacting, but all I saw was a black screen. I closed my laptop, putting it on "Stand By," and tried again. The same thing happened. I came back to it a few hours later, and once again, the monitor shut off. I tried taking out my battery, letting my battery die, etc. to no avail. Then, I took out the plug that charges my battery. The monitor didn't shut off, however I have limited time until my battery dies! Is there any way I can fix this to where I can charge the battery and interact on my computer at the same time, like I did before? Any sort of help would be greatly appreciated - I need this computer for school!

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Old 08-31-2007, 11:30 PM   #2
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First, have you rebooted the laptop?

If you shine a flashlight at the screen, can you see the display faintly? If so, it is likely a failing backlight and you should return it to Dell.

Moved to Laptop Support.

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Old 09-01-2007, 12:14 AM   #3
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Wow. I shined a flashlight on it, and it is indeed a failing backlight. One more question, if you don't mind: If I return it to Dell, are they going to fix the backlight, and return my computer to me, or will I get a whole new computer?

If the latter, I'm going to have to back up everything I possibly can. Oh dear.
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Old 09-01-2007, 12:19 AM   #4
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Dell might just ship you a new one because most of the time the warranty states they will repair or replace depending on what they feel is necessary. I would backup all important data before sending it in.
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Old 09-01-2007, 12:47 AM   #5
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Thank you so much. I really appreciate this! I've just backed up everything that is vital.
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Old 09-01-2007, 08:51 AM   #6
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Good luck with the warranty repair.

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